A Customer Service Representative interacts with the Client’s drivers & users, acting as a liaison
between those drivers and users by providing information to address inquiries regarding products
and services. This representative will assist and help resolve user / driver issues & complaints,
updates, delivery discrepancies, errors, delays or cancellations, and other queries about products
In addition, a HYPERCARE Customer Service Representative, is responsible for all facets of the
delivery process, looking after the Client’s VIP grade Users customer service. This includes and is not
Dispatch - Before the delivery is assigned to a driver. The team member will be responsible for
matching the deliveries to available drivers within the area. Whether for jobs that are ready now for
pick up or future jobs that will be available later on in the day.
Tracking - After the delivery is assigned to a driver and is in transit. The team member will be
responsible for reaching out to the driver for timely collection and delivery of the order as stated on
the delivery details.
Channel Support - Both before and after assignment. The team member will need to be ready to
reach out or liaise with both driver and client for timely updates relating to the delivery. This will
mean call outs, SMS and email as the main medium of communication.
Resolution Specialist - The team member will be the main point of contact for any complaints or
issue that would arise during the span of an order of a Hypercare client. And ensure a timely solution
to the matter. They are to also report persistent problems to their colleague, manager or escalate
up the hierarchy depending on the severity of the situation.
while Adhering to policies and procedures
Since 2012, Diversify has created a culture where its people come first. With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila.
You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.
Dress Code Smart Casual Working Hours 7am - 4pm Spoken Language Filipino & English Benefits Medical, Dental, Misc Allowance Company Size 1,000-1,500 Employees Average Processing Time 2 weeks
Experience Diversify : Your Future Simplified