SUMMARY OF ROLE
The Fleet Data Analyst is responsible for performing analysis of fleet trends; site screening; and proactive customer support.
This position rolls up to and will strongly collaborate with the analytics and database team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Monitor real-time operation and performance of fleet assets assigned to the ROC
Complete system-level review, analysis and diagnosis
Coordinate through Customer Service to dispatch field and service personnel to assets as necessary
Provide regular updates on fleet analytics and operations reviews
Deploy fleet upgrades through automated maintenance
Respond to and evaluate system alarms, emergencies and irregularities, taking corrective action as provided in established guidelines and in accordance with safety practices
Create presentations to provide updates on emerging trends, risks and issues through an analytical framework
Communicate as necessary with Customer Service, Analytics, Operations and Management to drive fleet operation and future product improvements
Performs other duties may be assigned.
RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS
B.S. degree in a STEM field with 2-4 years of related experience or M.S. Degree with 0-2 years of related experience, or an equivalent combination of education and years of related experience
Experience with BI toolset such as Tableau, PowerBI, JMP, etc.
General knowledge of SQL database concepts
General understanding of electrical engineering concepts
Proficient in data analysis, modeling and reporting with Excel
Creative, motivated and self-directed, must perform in high-pressure, dynamic environments
Superior communications skills both written and verbal with external and internal customers
Detail-oriented internal and external customer service focus
Language : English
Willing to work in Sta. Rosa, Laguna
Flexible to work in rotating shift schedules
Power electronics and / or control system experience