Member Set-up Administrator
Manulife
Quezon City
3d ago

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Member Set-up Administrators with the resources to solve critical problems for the future of our business, which is why we need you.

The administrator is responsible for the accurate and timely updating of all plan member information into the underwriting database.

What motivates you?

You obsess about customers, listen, engage and act for their benefit

You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

You thrive in teams, and enjoy getting things done together

You take ownership and build solutions, focusing on what matters

You do what is right, work with integrity and speak up

You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with :

  • Education : High School / Senior High / Vocational Course / 1 yr completed in a Bachelor's program with relevant work experience of at least 2 years;
  • Bachelor's Degree holders are welcome to apply

  • Experience : At least one to 2 years of relevant experience
  • Schedule : Amenability to work on shifting schedules, weekends and Philippine holidays (when needed)
  • Location : Amenability to work in UP Ayalaland Technohub, Quezon City
  • HYBRID Work Arrangement amenability and readiness to work onsite and from home anytime (dependent on business needs AND / OR current external environment / situation)
  • Responsibilities :

    Create initial set-up of all plan member details in the database

    Strong attention to detail

    Good understanding of appropriate systems and group benefit knowledge

    Organize and prioritize work distribution

    Monitor incoming work volumes and balance this between the MSA team in order to meet service standards

    Monitor and respond to incoming email inquiries and correspondence with missing information or follow up on outstanding missing information

    Our commitment to you

    Our mission; to be a part of making Decisions Easier and Lives Better

    A leadership team dedicated to your growth and success

    A bold ambition and set of goals to be a leader in driving transformation in our industry

    Our best. Every day.

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