CUSTOMER SUCCESS AND HEALTH ASSOCIATE (GY SHIFT)
KMC Solutions, Inc.
Taguig, PH
4d ago
source : Bossjob

FUNCTIONAL OVERVIEW :

The Customer Success and Health Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude.

It is expected that the Customer Success Associate / Company Nurse is capable and able to help manage the front desk, office / facility and clients, may it be internal or external.

DUTIES AND RESPONSIBILITIES :

NURSING DUTIES

  • With critical medical thinking skills and good bedside manner
  • Provide basic health care administering first aid where needed and evaluating employees’ overall health
  • Attend to and Follow up all medical-related concerns
  • Administer first aid / nursing intervention to employees
  • Assist patient to nearest hospital due to emergency
  • Clinic & Supplies Management
  • Monthly medical supplies disbursement, inventory & requisition.
  • Aid in medical events and activities
  • Administer first aid / nursing intervention to employees and members.
  • Medical Certificate validation
  • Monitor and update all clinic tracker
  • Safekeep medical records
  • Distribute HMO cards
  • Aid in medical events and activities
  • Dissemination of health-related bulletin on a monthly basis.
  • Other adhoc task that maybe assigned from time to time.
  • OFFICE HEALTH AND SAFETY

  • Perform Accident or Incident Investigations and Prepare Accident / Incident reports (WAIR / EWAIR)
  • Perform safety walk weekly
  • Lead and encourage the employees to participate evacuation drills (fire, earthquake) and secure accurate postmortem reports
  • Enforce company policies and procedures and Safety and Health Regulations and Standards
  • Observe work in progress and assure safety equipment is worn and procedures followed
  • Suggest for corrections and follow-up to correct violations
  • Resolve complaints and suggest to management for corrective action
  • Ensure employee safety training, classroom lectures, demos and hands-on instruction.
  • Review accidents and suggest preventing similar future incidents
  • Execute effective safety, hazard control and industrial hygiene program. (solid waste disposal monitoring)
  • Evaluate risks and hazards and suggest for corrective action
  • Assign responsibilities and update safety organizational charts as needed
  • FRONT DESK MANAGEMENT :

  • Provides support on the reception / front desk through :
  • Answers and disperses calls and inquiries
  • Welcomes / receives applicants, visitors and clients of the Company
  • Responds / addresses tenant concerns and walk-in inquiries
  • Handles daily incoming and outgoing mails
  • Receives, distributes and files incoming letters, billings, invoices, documents and / or other communications
  • Manages the front office on a daily basis
  • Assists photocopy, printing, scanning client request
  • Gatepass / work permit processing
  • Prepares and accomplishes errand form
  • Monitors the cleanliness in concessionaire area
  • Any ad hoc duties as required
  • GENERAL SERVICES / TENANT SERVICES

  • Point person / Representative in the workplace
  • Conference room reservations
  • Reports and coordinates any workplace issues and ensures job completion
  • Provides administrative support to members
  • Provides unmatched customer experience
  • Builds strong relationship with members
  • Enforces company policies and procedures, and safety and health regulations and standards
  • GENERAL ADMIN

  • Attends ticket request within SLA
  • Assists office walk tour with prospective client and marketing events
  • Offers and serves refreshment to Client
  • Assists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN / HDMI
  • Coordinates with vendor for any Client request below 20K
  • Distributes monthly treats
  • Follows operational processes and procedures
  • Enforces house rules and security policy
  • GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

  • Maintains Office Show-readiness, cleanliness and maintenance
  • Conducts random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs
  • Coordinates with Customer Success Lead for any facilities / Building issues
  • MINIMUM COMPETENCIES :

  • Capable of dealing with local staff and foreign clients
  • Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality
  • Superb verbal and written communication skills
  • has high attention to detail, fast learner
  • Excellent interpersonal skills
  • Extraordinary multitasking skills
  • Good time management skills
  • Capable of working under minimal supervision
  • Ability to present well to high level clients local and foreign
  • Ability to deliver services with the highest standards
  • Willing to work on graveyard shift
  • Willing to be assigned to other KMC sites
  • MINIMUM QUALIFICATIONS :

  • Bachelor of Science in Nursing
  • Registered Nurse
  • Active PRC license
  • BOSH Training a plus but not required
  • At least 1-2 years work experience as Front Office Staff or Admin Assistant
  • Knowledge in MS Office applications (MS Word, Excel, Powerpoint, office 365)
  • Hospitality or Customer service background is a plus
  • Job Description

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