Participates in the action and strategic planning process that establishes annual objectives and goals for an organization
Responsible for delivery on all contracts / SLAs
Manages internal and external audit with processes and controls
Responsible for the development of resources under his / her span
Strong sense of personal stake and urgency in day to day management
Ability to forge positive, objective relationships with Operations and Support teams
Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities
Appetite for challenges; driving projects, improvement opportunities, maturity models etc.
Proficiency in basic arithmetic and statistical concepts and strong logical ability desired
Must demonstrate perceptive, thorough and decisive approach to problem solving
Bachelor's Degree holder
Must have at least 10 years of experience in Workforce Management
Must have at least 3 years of experience in Managerial role
Must excellent communication and negotiation skills in coordinating with different functional heads / teams
Provide Operations Director / Managers with input on possible resolutions and recommendations
Provide solutions to escalated issues and updates on account SLA concerns
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.