Advanced Customer Support (Service Delivery Management Consultant 3)- Q3 2020
Oracle
Ilocos Norte, Philippines
1d ago
source : FIndojobs

Advanced Customer Support (Service Delivery Management Consultant 3)- Q3 2020-19001ERV Preferred Qualifications To develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize the customers’ use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams.

Represent the customer as a single point of contact within Oracle. Manage the contract, or delivery engagement as defined by Oracle Service Support (OSS).

Develop and maintain relationships with senior management across lines of business and third parties. Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints.

Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures.

Assure and improve the quality of the service, and maintain accurate account information. Assist in the renewal of Support contracts, and contribute to pre-sales activities.

Communicate opportunities for customers to engage with Oracle such as technical events and business seminars. Job duties are varied and complex utilizing independent judgment.

May have project lead role. Detailed Description and Job Requirements To develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize the customers’ use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams.

Represent the customer as a single point of contact within Oracle. Manage the contract, or delivery engagement as defined by Oracle Service Support (OSS).

Develop and maintain relationships with senior management across lines of business and third parties. Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints.

Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures.

Assure and improve the quality of the service, and maintain accurate account information. Assist in the renewal of Support contracts, and contribute to pre-sales activities.

Communicate opportunities for customers to engage with Oracle such as technical events and business seminars. Job duties are varied and complex utilizing independent judgment.

May have project lead role. Job : Support Location : Philippines Job Type : Regular Employee Hire Organization : Oracle

Apply
Add to favorites
Remove from favorites
Apply
My Email
By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
Continue
Application form