Transec is hiring for CSR to join our local account! Thrive in helping others by having a genuine desire to understand our customer's needs via phone, email, and chat.
What you will do :
Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow ups, etc.
Accurately log all incoming calls in the system for proper documentation.
Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
Coordinate with several branches and departments to resolve customer concerns and / or requests.
Ensure pending concerns are attended to in a timely manner.
What you need to succeed :
Must have undergone at least 2nd year of college level.
Must have at least 6 months customer service experience in any field.
Basic knowledge in using Microsoft Word and Excel.
Good communication skills, both written and oral for both English and Filipino.
Company perks we offer :
Competitive salary package
Allowances and appraisal (Depending on performance)
Medical and dental benefit
All-expense-paid team events
Career growth (Transec focuses on internal promotion)
Real work-life balance
Productive yet low-stress work environment
Open door policy