Customer Representative | Semi Back Office | Tagalog Account
Transec Bpo Solutions, Inc.
Metro Davao, Philippines
1d ago
source :

Transec is hiring for CSR to join our local account! Thrive in helping others by having a genuine desire to understand our customer's needs via phone, email, and chat.

What you will do :

  • Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow ups, etc.
  • Accurately log all incoming calls in the system for proper documentation.
  • Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
  • Coordinate with several branches and departments to resolve customer concerns and / or requests.
  • Ensure pending concerns are attended to in a timely manner.
  • What you need to succeed :

  • Must have undergone at least 2nd year of college level.
  • Must have at least 6 months customer service experience in any field.
  • Basic knowledge in using Microsoft Word and Excel.
  • Good communication skills, both written and oral for both English and Filipino.
  • Company perks we offer :

  • Competitive salary package
  • Allowances and appraisal (Depending on performance)
  • Life Insurance
  • Medical and dental benefit
  • Paid leaves
  • All-expense-paid team events
  • Career growth (Transec focuses on internal promotion)
  • Real work-life balance
  • Productive yet low-stress work environment
  • Open door policy
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