Customer Service Specialist | Cebu
JPMorgan Chase & Co
VISAYAS - CEBU, PH
6d ago
source : GrabJobs

JPMorgan Chase & Co. (NYSE : JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries.

The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.

It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations.

JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.

JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.

We’re hiring for the following positions :

Customer Service Specialist

The main role of a Customer Service Specialist is to efficiently provide outstanding customer experience and resolution through expert analysis and investigation of card member's account and / or concern.

  • Specialists receive calls regarding card member charges, fees, interest rates, rewards and other credit card concerns. The specialist is expected to be the bank's advocate;
  • being a dynamic and clear communicator is required to strengthen confidence and relationship of card member with the bank.

    Minimum Qualifications :

  • High school graduates must have at least 1 year of customer service experience
  • College undergraduates with less than 4 semesters must have at least 1 year of customer service experience
  • College undergraduates with complete 4 semesters and College fresh graduates are encouraged to apply even without customer service experience
  • Excellent English communication skills
  • Willing to work in Cebu City
  • Willing to work in shifting schedule
  • Willing to work graveyard shift
  • Detail oriented with a strong ability to work in a fast paced environment
  • Must be eligible to work in the Philippines
  • Apply, Get Hired and Enjoy the Following Benefits :

  • Competitive compensation package (basic + allowances)
  • Professional growth and competitive compensation
  • Paid training
  • Incentive payments for night shifts
  • Life Insurance
  • HMO Coverage from Day 1 with 2 free dependents (upon regularization)
  • Retirement Plan
  • Maternity, Paternity, and Solo Parent Leave
  • Special Leave Benefits for Women
  • RELOCATION PACKAGE FOR ELIGIBLE HIRES*

  • Allowance
  • Transportation
  • Terms and conditions apply
  • Apply
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