Professional Services Operations Assistant
Sophos
Makati City, PH
6d ago

Main Duties

  • Work with customers to schedule with the appropriate Professional Services engineers for project delivery
  • Creation and delivery of SOW’s based on pre-configured install packages
  • Coordination of support handovers when necessary during or after project completion
  • Follow up with customers post installation where necessary to gather feedback
  • Assist with internal coordination of resources when needed during project escalations
  • Maintain high-level knowledge of Sophos product suite
  • Perform other duties as required.
  • Willing to work America hours (9pm 6am Manila Time)
  • Essential

  • Excellent time management and communication skills
  • Understanding of technical products (Firewalls, Anti-Virus, Encryption etc )
  • Able to use Microsoft Office programs
  • Able to answer queries by telephone, email and post
  • Co-ordinate projects
  • Excellent written and verbal communication providing robust and pleasant customer service
  • Able to maintain accurate records in electronic format especially Excel
  • Ability to multi-task
  • Competent use of Microsoft Office applications (Word, Excel, PowerPoint)
  • Attention to detail and ability to work independently
  • Equal Opportunities

    Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

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