A Bar Supervisor oversees the bar & lounge service to offer a high quality, efficient food and beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.
What will I be doing?
As a Bar Supervisor, you will supervise the bar and lounge service to offer a high quality, efficient food and beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.
Specifically, you will be responsible for performing the following tasks to the highest standards :
Maintain an effective bar and lounge service with an emphasis on high quality, efficient service
Check that Guest service standards are set, implemented and monitored, and continuously evaluated
Set-up of the outlet in accordance with the pre-determined standards of the operation
Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it
Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
Complete all necessary administration in accordance with Company procedures relating to all staff members
Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
What are we looking for?
A Bar Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
A warm personality, attentive and smartly presentable
An ability to listen and respond to demanding Guest needs
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Committed to delivering high levels of customer service
Ability to work under pressure
Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Customer Service experience in a supervisory capacity
Passion for delivering exceptional levels of Guest service
Advanced Beverage Knowledge