Sr. Implementation Project Manager
Manila, Philippines
16h ago

The Sr. Implementation Project Manager's primary responsibilities are centered on the implementation of inContact Discover and Clarity products once a sale has been made through either direct or indirect channels.

There is a high amount of customer interaction, requiring detailed communication and professionalism

As a Sr. Implementation Project Manager, a Typical Day Might Include the Following :

  • Direct and manage project development and delivery from beginning to end. Set and continually manage project expectations with team members and stakeholders.
  • Define project scope, goals, and deliverables that support business objectives in collaboration with internal stakeholders as well as customers and partners.
  • Develop project plans, diagrams, and communications documents.
  • Estimate the resources and participants needed to achieve project goals. Negotiate with other department managers and implementation managers for the allocation of required staff.
  • Identify and manage project dependencies and critical path.
  • Plan and schedule project timelines and milestones using appropriate tools. Track deliverables.
  • Develop and deliver progress reports, proposals, requirements documentation, and presentations.
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
  • Build, develop, and grow any business relationships vital to the success of the project.
  • Collect sign-off confirming the customer's agreement on project completion and "acceptance".
  • Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.
  • Develop best practices and reusable tools for project execution and management.
  • To Land This Gig You'll Need :

  • Bachelor's Degree in Business Management or related field or equivalent work experience required.
  • 6+ years of experience in project management or technically relevant occupation
  • Experience in call recording or telephony industry
  • Strong project management skills in planning and coordination for timely delivery
  • Good understanding of principles, theories, practices, and techniques for managing project workload and analysis needed for key deliverables
  • Excellent verbal and written communication
  • Ability to motivate and encourage a project team
  • Critical thinking and problem-solving skills
  • Understanding of technology and software development cycle
  • Resource management skills
  • Risk management skills
  • Ability to make independent and sound decisions
  • Financial and budget competencies
  • Organized and comfortable planning several months in advance
  • PMI Certification preferred
  • ABOUT NICE inContact : NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics.

    NICE inContact provides the world’s No. 1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation, and Artificial Intelligence on an Open Cloud Foundation.

    NICE inContact is a part of NICE (Nasdaq : NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

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