Healthcare Claims Representatives
UnitedHealth Group
Quezon City, Philippines
5d ago

Position Description

Welcome to one of the toughest and most fulfilling ways to help people, including you. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement.

Join us and start doing your life's best work.(sm)

Primary Responsibilities :

  • Interact with customers gathering support data to ensure invoice accuracy and also work through specific billing discrepancies
  • Provide input to policies, systems, methods, and procedures for the effective management and control of the premium billing function
  • Educate customers regarding the availability of receiving invoices and remitting payments through online applications
  • Monitor outstanding balances and take appropriate actions to ensure clients pay as billed
  • Manage the preparation of invoices and complete reconciliation of billing with accounts receivables
  • Quality assurance and audit of billing activities
  • Required Qualifications :

  • An education level of at least second year in college completed
  • 2+ years of customer service experience in a BPO / Call Center setting analyzing and solving customer problems
  • Prior stable work experience
  • Moderate proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Ability to navigate a computer while on the phone
  • Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
  • Ability to remain focused and productive each day though tasks may be repetitive
  • Available to work 40 hours per week anytime within the operating hours of the site
  • Preferred Qualification :

  • Healthcare claims experience
  • Physical Requirements and Work Environment :

  • Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
  • Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone.

    So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.

    Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.

    For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.

    sm) Diversity creates a healthier atmosphere : Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

    Optum is a drug-free workplace. 2019 Optum Global Solutions (Philippines) Inc. All rights reserved.Job Keywords : Healthcare Claims Representative, Claims Representative, Claims Specialist, Claims Associate, Claims, Healthcare, Health Care, Customer Service, Customer Advocate, Client Service, Customer Care, Contact Center, Call Center, BPO, Business Process Outsourcing, Quezon City, QC, NCR, National Capital Region

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