Production Monitoring Lead
AIG Shared Services
Mandaluyong City, Philippines
18h ago
source : ictjob.ph

Lead Roles and Responsibilities :

  • Back up escalation of manager as needed to Travel Guard management.
  • Willing to work at night and weekend to provide leadership to the production monitoring specialists
  • Maintain Shift schedule of the team; ensuring there's sufficient capacity at all times.
  • Review notification before PMON send to TG management
  • Review weekly report being sent to Travel and non-travel applications
  • Ensure daily log of activities is entered by team members, ensure team is following 15-minute ruleescalation for critical and no existing KB, over-
  • all ensure that process is followed.

  • Establish and maintain a dashboard
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