The Technical Support Engineer / Executive provides technical and commercial support to the company’s customer base and coordinate with partners to ensure and improve service levels.
In, addition the role would be required to generate quotations on behalf of the Sales Team, ensuring quotations are generated accurately and on time.
KEY RESPONSIBILITIES / DUTIES
Prepare quotations through SAP ERP, technical data sheets of cables and closing of quotations (SAP System)
Actively monitor and report on pricing of competitors in the market and compare to company pricing, including technical specifications of the company offer relative to competitor offer
Actively monitor and report to management on pricing trends on raw materials and foreign exchange rate that are relevant for pricing strategy
Communicates with the Regional Office / Supplier for stock availability, price and delivery lead time
Prepares the product data sheets and technical data sheets of special cables
Collaborate with sales team to understand customer requirements and provide commercial and technical support on quotations
Represent the company to communicate with regional group and factory for stock availability, price and delivery lead time for all enquiries
Coordinate with Customer Service team for the purchase orders
Any other tasks as assigned by immediate supervisor
Minimum bachelor’s degree qualification from engineering preferably in the areas of automation, controls, instruments, or communication
Minimum 2-3 years of working experience preferably in the fields of process automation, factory automation, robotics, instrumentation, & control
Previous / knowledge with doing technical quotation / pricing is an advantage
Ability to do a take-off of materials or components related to automation, instrumentations, and controls and can work independently, responsible, and a team player
Good communication skills both interpersonal, formal & informal presentations, or giving remote advice over the phone or email
Computer literate, proficient in MS Office applications.
Knowledge in using SAP-ERP and C4C tools is an advantage.