Research/Remediation Mgr 3
Wells Fargo
Manila Philippines
3d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a diversified, community-based financial services company with $2.0 trillion in assets.

Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.

com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy.

With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No.

25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.

News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

About the Department

The Business Services team across locations provides processing and voice support and to enable a follow-the-sun delivery model for Wells Fargo that would help us service our customers faster.

Business Services teams perform bank operation processes across divisions of WF Home Lending, Wholesale Ops, Wealth & Investment Management (WIM), PVSI Fraud and Claims Management, PVSI & Community banking.

About the Role

Typically related to matters with significant organizational impact and / or very sensitive context, researches, analyzes the decisions of actions taken or loan documentation, files, or on-

line transactions through a review of individual or aggregate transactions, assessing compliance with contractual terms / conditions, insurer guidelines, investor requirements and / or government regulations.

Responsibilities :

  • Responsible for comprehensive and highly accurate reviews including report preparation, analysis and trending / insights of findings (including identification of fraud concerns) and proposes recommendations for changes that can impact future loan quality and processing.
  • Determines appropriate course of remedial action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc.
  • creating correspondence as needed, enacting responses, and processing complex and / or corrective transactions on-line (including monetary and non-monetary actions).

  • Consults regarding difficult, complex transactions. Typically has latitude to determine contact and escalation levels and make exceptions to underwriting guidelines;
  • refers recommendations exceeding authority levels and / or items unable to meet resolution to senior management for review.

  • Typically participates in projects that identify / implement process improvements.
  • Typically performs team leadership and provides work direction.
  • Acts as a mentor to lower level team members and may assist with their development.
  • Market Skills and Certifications

    Essential Qualifications :

  • Completed Bachelor's Degree course
  • 3+ years of management experience
  • Experience as a leader, facilitator and developer of high performing team members to meet or exceed business goals and / or objectives, while fostering a team atmosphere.
  • Strong experience in operations, customer service in financial services management within a high volume, fast-paced and constantly changing environment.
  • Proven track record in establishing and driving service / operational excellence; identifying and presenting processes and / or operational enhancements to meet business objectives.
  • Demonstrated time management, problem solving and analytical skills.
  • Strong communications skills to include demonstrated experience as a collaborator who has built successful relationships and influenced throughout the business to drive results.
  • Proven ability to think strategically and lead team to implement and deliver business objectives.
  • APAC

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