Legal Case Specialist
John Hancock’s Variable Annuities and Fixed Products Operations Department is seeking a highly motivated and intellectually curious individual to assist in the handling of legal and contractual issues related to individual contracts, pension plans, and structured settlements.
Four-year college degree or equivalent work experience is required.
Review and appropriately handle legal documents, including powers-of-attorney; guardianships and conservatorships; trust instruments;
probate appointments; third-party requests for information; and court orders.
Determine whether legal documents can be safely accepted by John Hancock in administering annuity contracts and fixed products.
In the event of non-acceptability, draft communications to customers and their legal representatives citing the defects and how they may be cured.
Research U.S. state and Canadian provincial laws governing powers-of-attorney, guardianships, and conservatorships.
Supervise and train business staff on legal and contractual issues on an as-needed basis.
Correspond and speak with stakeholders, including contract owners and participants, attorneys, beneficiaries, and financial advisors.
Revise and improve internal workflows in the handling of legal documents.
Identify and resolve latent, obscure and indistinct legal issues embedded within work queues; and escalate to legal counsel and management when appropriate.
Serve as point-of-contact for business staff on legal and contractual issues.
Prepares document files for review by legal counsel; draft email memoranda summarizing underlying facts.
Produce training materials and job aids for business staff. Maintain document and template library.
Search customer data bases for responsive products upon receipt of subpoenas, restraining orders and other escalated legal process.
Restrict responsive products and escalate to legal counsel when appropriate.
Identify and provide feedback to management on operational trends, including complaints.
Knowledge and Skills
Strong understanding of life insurance and annuity products, experience with John Hancock products preferred.
Familiarity with U.S. legal systems including legal terminology (e.g. estates).
Precise writing skills, excellent oral communicator.
Ability to analyze fact patterns and exercise good judgment.
Intellectually curious and the ability to issue spot.
JOHN HANCOCK IS AN EQUAL OPPORTUNITY EMPLOYER - AA / F / M / D / V