Customer Experience Manager
Penbrothers
Makati, 1229 Metro Manila, Philippines
3d ago

Contract Type : FULL-TIME Preamble

Responsibilities

  • Managing the LiveChat team, including process set-up, agent training, setting KPIs, monthly reporting and other tasks relating to being a team lead
  • Providing leadership support to the CX team
  • Livechat support
  • Customer support enquiries
  • Returns and refunds processing
  • Styling support
  • Qualifications

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