Operations Manager
Quantrics Enterprises Inc
6d ago
source : Monster

• Live and breathe the Quantrics CREED (Collaborative, Respectful, Effective, Empowered, and Dedicated)

• Focus on achieving success in all operational KPIs

• Ensure employee engagement, prioritizing support and recognition

• In collaboration with both internal and Bell key stakeholders, work across distance and cultures to ensure that the utmost care is provided to Bell customers

• Identify process opportunities and provide possible recommendations that help improve the quality of service Quantrics provides to Bell

• Embrace a continuous learning culture in a fast-paced environment and lead teams through change

• Benchmark to understand best-in-class performance across multiple sites and create a plan to address our biggest opportunities

• Build and foster an energized team

• Ability to simplify ambiguous and complex scenarios to provide clear guidance to the team

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