Position Type : Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Information Technology
Travel Percentage :
GENERAL DUTIES & RESPONSIBILITIES
High school diploma or GED
GENERAL KNOWLEDGE, SKILLS & ABILITIES
resetting password, bouncing PU, resetting remote devices
FIS JOB LEVEL DESCRIPTION
Entry level role. Basic help desk skills with moderate level of proficiency. Works under close supervision while learning different aspects of level one support.
Recognizes importance of customer satisfaction and works towards achieving high levels of customer satisfaction daily. Demonstrates effective customer service through use of soft skills and troubleshooting skills when dealing with external clients and vendors.
Can handle a high volume of calls and is able to resolve a majority of client issues by asking probing questions to define issues.
Resolves client issues efficiently and effectively by having a good understanding of different systems, applications and support procedures.
Collaborates with team supervisor and peers to resolve more complex and critical issues. With guidance and coaching, can identify and escalate complex issues to level two support areas.
With supervision and mentoring, is able to learn and identify root cause of more complex issues and identify troubleshooting steps for future client inquires.
Typically requires one year professional work experience and post high school education.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.
FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.