CBPS AU CTP Coles Officer
Citigroup Inc
Manila, Philippines
6d ago

Description

  • Provide world-class’ service excellence to Citi clients by offering consistent telephone banking experience
  • Attend to both inbound and outbound telephone calls in accordance with the standard operating procedures
  • Processing of Online banking transactions which include financial entries and data maintenance
  • Identify sales opportunities to further enhance Citi's client relationships
  • Qualifications

  • Strong communication skills (verbal and written) at all levels of the organization
  • Resilient - able to handle difficult customers if required and remains positive and focused
  • Preferably with experience in credit cards and bank customer service operations
  • Speaks / interacts in a pleasant tone, pitch and pace
  • High level of English proficiency, both verbal and written (can write in a clear and concise manner)
  • High level of listening and comprehension skills and utilizes appropriate questioning techniques
  • Eligibility :

  • Minimum of 2 years of continuous service in current role
  • Employees who transfer to another program / unit in the same role are required 2 years of continuous service in the role and at least 1 year of service in the new program / unit to be eligible
  • Employees with less than 2 years of continuous service in their current role will need their supervisor’s approval prior to applying for an internal job posting
  • Performance rating of 3-Consistently Strong for the previous Year-End review
  • Has not been subjected to any disciplinary action where the sanction is Final Warning in the last 12 months
  • Applicants who applied for this position in the last 12 months need not reapply
  • Primary Location

    APAC-PHL-National Capital-Manila

    Education Level

    Associate's Degree / College Diploma

    Travel

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