Account Manager
AMZ AllStars
Bonifacio Global City (BGC), Philippines
5d ago
source : Bossjob

You are an organized taskmaster! You’re friendly, self-motivated and reliable. You exemplifyimpeccable communication and organizational skills.

  • You’re comfortable being thrown dozens oftasks, documenting detailed instructions without missing a beat, are able to prioritize tasksbased on priority, assign timelines to each task;
  • juggle project stakeholders, managers, andteam-members all throughout the project. While ensuring the final deliverable is provided ontime with minimal revisions.

  • Stay regularly informed of brands & products, to exemplify high familiarity with brandsyou’re servicing Use pre-written phone scripts and email scripts;
  • to troubleshoot products, processrefunds / exchanges, and overall curb troubled customers to happy ones Monitor products for issues & ensuring no down time of our brands, escalating mattersto team-members, and overall ensuring listing outages have minimal downtime beforebeing noticed Responding to negative product & seller reviews, and doing what can be done to correctthem and repair negative customer experiences Managing 10% or less Inbound and / or outbound calls Monitoring revenue & keyword ranking of listings, noticing when there are decliningsales or ranking, and making escalations to team-members of possible issues.

    Assisting with administrative and brand-specific spreadsheets of metrics & useful dataare updated. Monitoring actions of competitors and providing suggestions to superiors on how to addrevenue to the brand line through improvements or new products.

    At least 21 years old and above At least 2 yrs completed of college with 3yrs BPO / Professional experience Characteristics : Very high Attention to Detail, Very Organized, Team Player used tocollaborating in Projects, Confident in Organizing Tasks / Timelines / Priority as a ProjectManager would need to do Average to Exceptional communication skills in English Savvy in computer & internet navigation Intermediate excel skills

    Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form