Provide hardware support such as troubleshooting PCs and other hardware items (including but not limited to PC, terminals, printers and scanners).
Provide software troubleshooting and support such as conducting investigations on software issues, deploying updates.
Provide telephone support and local assistance with various phone models and technologies.
Provide network support such as installing new servers, troubleshooting connectivity issues and routing.
Perform special projects such as late-night application deployments system upgrades and installation of new hardware
With at least 6 months to 1 yr working experience
Strong customer service skills
Demonstrated strong written, interpersonal and verbal communication skills.
Demonstrated ability to handle to multiple tasks with attention to detail and meet deadlines simultaneously.
Strong organizational and prioritization skills.
Exceptional interpersonal skills (negotiation, team-building, positive thinking, can-do attitude, and job flexibility).
Microsoft Office 365 Experience
With customer service background
Can answer Office 365 inquiry
Knowledgeable in Installation and troubleshooting