The purpose of this document is to define statement of work requirements for a Business Analyst (BA) to support BPM projects in a business area within ADB.
The Business Analyst :
Business Analysts are persons who perform business analysis activities, no matter what their job title or organizational role may be.
The BPM Team :
A team in Office of Information Systems and Technology (OIST) which employs a strategic approach in improving business processes and aligning IT with the clients’ needs.
BPM is a promoter of business effectiveness and efficiency through innovation, flexibility and integration with technology.
The BA reports primarily to the BPM Manager.
The BA provides achieved information through process improvement activities to the BPM Manager. The above-mentioned work and related deliverables must anticipate and complement the work being done in the BPM Team.
BA also works with the other BPM Specialist within the BPM Team in delivering process improvement and contributing towards the establishment and enhancements to the BA Center of Excellence
BA connects with the Business Owner and Project Manager for support and implementation of programs and projects depending on the selected business area above.
Analytical Thinking and Problem Solving
Support effective identification of business problems, assessment of proposed solutions to those problems, and understanding of the needs of stakeholders.
Analytical thinking and problem solving involves assessing a situation, understanding it as fully as possible, and making judgments about possible solutions to a problem.
Support the development of effective working relationships with stakeholders and include qualities such as ethics, trustworthiness, and personal organization.
Supports the understanding of the environment in which business analysis is performed and knowledge of general business principles and available solutions.
Support business analysts in eliciting and communicating requirements among stakeholders. Communication skills address the need to listen to and understand the audience, understanding how an audience perceives the business analyst, understanding of the communications objective(s), the message itself, and the most appropriate media and format for communication.
Support the business analyst when working with large numbers of stakeholders, and involve both the ability to work as part of a larger team and to help that team reach decisions.
While most of the work of business analysis involves identifying and describing a desired future state, the business analyst must also be able to help the organization reach agreement that the future state in question is desired through a combination of leadership and facilitation.
Business analysts should be skilled users of Software tools used in their organization and must understand the strengths and weaknesses of each.
QUALIFICATION & REQUIREMENTS
Note : This will be based on the selected item in the business area section at the start of this document.
We may add or delete from the skill items below
Listing is for brainstorming purpose
At least five (8) years’ experience in total and three (3) years’ in a senior business analysis role which should be working with senior users;
At least three (3) years’ experience in leading team member of business analysts;
Proactively propose and execute the standardization for not only own work area, but also other function area or project
Proactively search and implement convenient online or desktop tools for work efficiently
Must have extensive experience using Microsoft products (Word, Excel, PowerPoint, Visio, Project) for professional documentation;
Must be conversant with project management lifecycle and systems development lifecycle;
Must be resourceful for research & report; and
Must have excellent written and spoken communication skills in English.
Business Process Management and Integration
Previous experience in process improvement is preferred
BPE / BPR / BPI knowledgeable
Package System and Quality Control experience
Preferred to be familiarized in Business Process Modeling methodology such as BPMN
Preferred to be familiarized in Business Process Modeling methodology such as BPMN, IDEF etc. and Enterprise Architecture framework such as Togaf, Zachman
Experience on systems development lifecycle principles(SDLC)
Communicate with business users, the AS-IS, TO-BE, via Context Diagrams
Experience in Requirements gathering and elicitation
Experience in Verification and Validation of requirements
Work together with the business users and other IT team members to develop project scope analysis and business case.
Transfer knowledge from business to technical resources.
Develop overall architecture diagram that shows interlinks between systems.
Proactively identify and assess risk and escalates to the project manager.
Business process risk and controls quickly and engages key stakeholders in resolving issues and closing process gaps
Ability to co-ordinate UAT, and define testing requirements with the QA team and User.
Document / update Board Documents, Business Concept Implementation Request, Business Case, Formal Change Request, and Concept Paper.
Document and update Business Process Documents, High Level Architecture Document, Data Flow Diagram, and Entity Relationship Diagram in System Architect.
Document and update Business requirement, Functional requirement, Non-Functional requirement, and Functional Design documents if relevant.
Reporting and Analytics
Conduct preliminary data analysis to assess the nature of data.
Liaise with relevant people to understand data better.
Ask questions from key stakeholders for missing data and information.
Well-versed in performing analysis of data sources and data distribution processes to ensure data integrity, completeness and accuracy.
Experienced in database concepts like Normalization, SQL, DBMS, and ETL.
Understanding of networks, operating systems and technology system interfaces is preferred.
Familiarity with Reports, Balance Scorecard, and KPI is preferred.
Experience with database queries, stored procedure, Online Analytical Processing (OLAP) and data cube technology is preferred.
Reporting Tool experience is preferred.
Experienced in Administrative Services Asset managementTravel
IT Services experience EquipmentAccessSoftwareTelecomsHelpdesk
HRIS domain knowledge LearningPayrollBenefitsRecruitment
Procurement, Contracting and Contracts Administration
Experienced with incident statistics and analysis of specific problem areas including key updates on ongoing service improvement initiatives.
Root cause analysis and corresponding action owners included.
Banking / Financial
Exposure to accounting policies and principles to properly record, report and maintain financial data associated with operational activities
Knowledge of Investment Banking
Interpret data in areas such as budgets, financial planning and forecasting, cash flow projections, etc.
Coordinate, organize and direct organization of projects and processes related to the financial sector of the business.
Financial Accounting Account Payable process knowledgeGeneral Ledger process knowledge
Oracle EBS AP & GL user operation knowledge
Regulatory Reporting experience is desired.
Financial sector experience in the administration of a portfolio of private equity funds
Preferably with experience related to equity and fund analysis, financial investment work or investment analysis.
Knowledge Management and Collaboration
Demonstrate understanding of Organizational Knowledge
Experience working within a process of capturing, developing, sharing, and effectively using organizational knowledge
Previous experience with any KM and Collaboration Tools, such as CMS.
Previous business consulting experience in process improvement regarding KM.
eLearning experience is preferred
Enterprise Risk Management
Knowledge of Investment Banking and Trading products
Experience in Treasury
Experience in Risk Management
Treasury operations and products, particularly, swap, options and other derivative structures
Knowledge in securities instruments / settlements and banking process
Performed risk and controls assessment
Work on risk mitigation, controls validation, action plans implementation, monitoring and documentation
Able to define Banking Risk
Able to understand P / L
Exposure to Risk Reporting
Experience in digital asset management, document imaging, and workflow systems and records management systems.
Enterprise Content Management System exposure Enterprise system to provide storage, versioning, metadata, security, as well as indexing and retrieval capabilities
Contract Lifecycle management exposure
Able to document workflows
Document Control tasks such as : Reviewing and approving documents prior to releaseReviews and approvalsEnsuring changes and revisions are clearly identifiedEnsuring that relevant versions of applicable documents are available at their points of use Ensuring that documents remain legible and identifiableEnsuring that external documents like customer supplied documents or supplier manuals are identified and controlledPreventing unintended use of obsolete documents
Enterprise Resource Planning
Familiarity with ERP business processes, such as order-to-cash (OTC).
Knowledge of Banking Is preferred.
Experience in the operation, maintenance and support of : General LedgerAccounts PayableAccounts ReceivableFixed AssetsCash ManagementPlanning and Budgeting
Oracle EBS AP & GL operation knowledge is preferred