Team Supervisor - Administrative services
WTW
Boston, MA, PH
1d ago

February 10, 2022

The Risk and Analytics Corporate Practice includes over 100 actuarial professionals focused on large market, clients. Our primary services include reserving and funding for retained losses, captive feasibility, retention optimization, and cost allocation models.

We also offer actuarial analysis of loyalty programs for hospitality, airlines and financial institutions and continue to develop predictive analytics for our clients.

In this position, the successful candidate will have the opportunity to provide leadership to a team of administrative professionals who directly support the activities of client facing consultants in the delivery of exceptional service to our clients.

By managing and developing the support team, you will directly contribute to the success of the business. The business support team leader will also provide top level support to practice leadership as they execute on strategy and make decisions that shape the future direction of the practice / business.

This role can be based in the US or Canada (Eastern or Central Time Zone).

Note that visa employment-based non-immigrant visa sponsorship and / or assistance is not offered for this specific job opportunity.

The Role

Admin / Business Support Team Management

  • Provide leadership and manage a team of administrative / business support professionals
  • Provide coaching and mentoring to ensure team members have opportunities to grow and develop
  • Proactively seek opportunities to improve administrative processes and performance and facilitate successful implementation
  • Adapt administrative support models to meet evolving business needs
  • Coordinate workflow across administrative team to prioritize business needs and maximize time efficiency; advise of conflicts and offer solutions
  • Coordinate back-up administrative support to ensure business needs are met at all times
  • Facilitate and support skills-based training for administrative team, lunch and learn sessions, encourage sharing of knowledge
  • Coordinate and prepare for various meetings / events for administrative team
  • Engage with other Business Support Team Leaders to collaborate and ensure consistency with other LOBs / regions / practices as needed
  • Perform mid-year and year-end performance reviews for direct reports, including conducting performance assessments, gathering feedback and maintaining appropriate documentation
  • Foster team aspect of administrative / business support team; work closely with Admin Community Group Leaders
  • Encourage and promote the integration of differences in perspectives, abilities, cultures, etc. into work activities
  • Operational and Business Support

  • Partner with WTW colleagues with different levels of seniority in geographically dispersed and cross-functional teams;
  • demonstrate resourcefulness and innovative approaches to problem solving, prioritizing and multi-tasking

  • Handle highly confidential information in the most ethical / confidential manner
  • Support practice / business with internal business procedures, including interaction with, finance, technology and human resource support staff and generation of various operational reports
  • Oversee coordination of in-person and virtual practice / LOB events and leadership meetings
  • Provide project management support to facilitate progress on various initiatives
  • Adhere to Willis Towers Watson quality assurance process and documentation
  • The Requirements

  • Executive assistant and / or administrative professional experience (7+ years)
  • Demonstrated ability to manage, mentor and develop others
  • Successful administrative / business support and / or consulting experience
  • Demonstrated ability to work well with others in a collaborative way
  • Advanced technical proficiency in Microsoft Office Suite and Teams
  • Ability to learn internal business processes and software
  • Exceptional problem solving, critical thinking and customer service skills
  • Excellent verbal and written communication skills
  • Strong attention to detail, including excellent proofreading and grammar skills
  • Demonstrated ability to operate in a fast paced, continuous improvement environment
  • Strong organizational skills, with proven experience prioritizing work and coordinating several projects at one time
  • Ability to take full ownership of assigned work and produce consistently high-quality results under tight deadlines
  • Ability to travel and work extended hours as needed.
  • Bachelor’s degree or equivalent is preferred
  • Willis Towers Watson may be subject to mandatory employment-related COVID-19 vaccination requirements. Therefore, to the extent any such mandates apply, you may be required to certify and provide documentation of full vaccination against COVID-19 if you are hired in the If you accept an offer from WTW and are subject to a mandate but are unable or unwilling to be vaccinated because of medical reasons or sincerely-held religious beliefs, you may request a medical or religious accommodation.

    If you require an accommodation, the Company will evaluate your request and work with you to identify reasonable alternatives to vaccination, if available.

    Equal Opportunity Employer / Vet / Disability

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