Workforce Scheduler
Sutherland Global Services Philippines, Inc
Philippines
3d ago
source : Monster

Job Description :

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals.

With our head office in Rochester, New York, USA, you will be part of our continuously growing number of 38,000 professionals from over 61 global delivery centers around the globe.

As a Professional Scheduler for Workforce Manangement, you will produce solid and effective strategies to support our companys initiatives. You are also expected to :

KEY RESPONSIBILITIES :

  • Engage with stake holders;
  • Work on an achievable productivity levels based on the program SLAs;
  • Participate in meetings with the Service Delivery Team, Clients and / or stake holders; and

    Utilize post mortem or RCA analysis on the Program performance.

    MINIMUM QUALIFICATIONS :

    Earned a Bachelors degree in any field

    Excellent working knowledge on MS Office : MS Excel 2010 Advanced Formula and Formula Application

    Working knowledge on CMS

    Hands on experience in IEX

    Strong knowledge on forecasting, staffing and scheduling

    Efficient in managing time and keeping track of multiple schedules, meetings, and initiatives

    Can work independently

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