Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary.
We are proud to have been named the most admired Travel Management Company and we are even more proud that we achieved it together.
Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family.
We support each other. We grow as a team. And to us, that’s what makes a world of difference.
Learn about our travel counselor opportunities and start your journey.
The mission of the CWT Travel Counselor is to Deliver the Perfect Trip so that CWT can sustain optimum results for clients and shareholders.
You are specifically responsible for delighting the traveler / travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.
Proven ability to create international travel arrangements including air, hotel and ground transportation. At least 80% of transactions will be multi-segment, multi-destination international itineraries.
Ability to handle multi-cultural sometimes multi-lingual clientele.
Use available sources such as news agencies, etc. to stay informed of current international affairs.
Understanding and expertise in international travel requirements, i.e. visas and passports
Excellent communication skills and follow through required to advise clients of those requirements.
Operate with discretion within well-defined policy, regular managerial review.
Utilize CWT preferred vendors to maximize profit, and ensures compliance with the clients’ travel policy.
Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
Adheres to CWT standards in delivering customer service including telephone etiquette, and follows prescribed customer service escalation procedures.
Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
Performs other duties as required and assigned
Strong working knowledge and understanding of international pricing rules, exchange transactions and procedures.
Solid industry knowledge and native GDS reservation skills in order to create multi-segment, multi-destination International itineraries
Willingness and ability to independently study / learn new skills and information
Ability to provide 1st level of support for customer service and technical issues
Excellent customer service and technical skills
Flexibility and adaptability; ability to thrive under pressure
Detail-oriented especially since the role entails working with multiple GDS', geographies, and fare structures
Verbal and written communication since scope is both calls and emails
Amenable to shifting schedules, with potential for 24 / 7 operations