We are Mercury Z, a US based leading solutions company in the telecommunications industry. We are always on the look-out for talented individuals to join our team.
In order to provide extraordinary solutions to our customers, we need to work with extraordinary people to create and deliver them, people like you.
We are looking for Call Center Operators. This person receives trouble reports from the customer and works to resolve the customer's problems by working with other departments and vendors.
Duties may include, but are not limited to, the following :
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication â€œscriptsâ€ when handling different topics
Identify customers' needs, clarify information, research every issue and provide solutions
Schedule appointments for repair service
Maintaining computerized and manual files
Operating a PC to access multiple systems
Providing updates on pending service orders
May be required to perform additional duties and tasks as required by the Company
Excellent English skills, both written and verbal
Excellent customer service skills
Understands or is able to learn telecom terminology
Good PC skills
Strong multitasking skills