Workforce Supervisor 1
Sitel
Baguio City, PH
3d ago

Workforce Supervisor

Focuses on maintaining, entering and managing associate information and schedule requests within the site, each campaign and Blue Pumpkin.

Responsible for answering associate scheduling questions and interacting with the account scheduler. Additional responsibilities include, but are not limited to : entering new hires and processing terminations within Blue Pumpkin, approving shift swaps within the center, processing PTO requests within Blue Pumpkin prior to final schedule runs, updating associate schedule rankings internally / externally to Blue Pumpkin, updating associate proficiencies / availability profiles, maintaining associate mapping tables and ensuring that associates are assigned to the correct campaigns.

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