Manages day to day operations ensure audit delivery business operations are done per client requirement
Ensure quality framework is in place and coordinated across stake holders
Implement clear overall quality strategy with scalable process / tools / systems that allow resource efficient monitoring of decision accuracy and align to Project’s contract agreement.
Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performance
Establish quality governance process with clients and operations to ensure effective communication and organization
Works with client on change management process, tools enhancements, and workflow amendments
Proactively identifies opportunities and coordinates with different functions operations, training, workforce, and reporting towards quality improvement
Drive investigation of highly sensitive issues affecting client, working with different teams to understand why and what happened
Develop and mentor people, act as a career counselor and create a high performing team (foster relationships, resolve conflicts, etc.)
Bring innovation ideas and help client create work process standardization
READ MORE OF THE JOB DESCRIPTION
Open to College graduate and undergraduate with related work experience
Must have at least 12 years overall experience in Quality Assurance
Must have at least 3 to 5 years of experience in Quality Management role
Must have 3 to 5 years of experience in Financial Services
Experience in client facing
Six Sigma certification is an advantage
Requires analysis and solving of moderately complex problems
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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