ServiceNow Administrator
QIAGEN
Manila,Philippines
2d ago

Position Description

ServiceNow is an integral part of our ITSM strategy. In this role, you will work closely with other teams to implement their needs and simplify their day to day activities using ServiceNow.

Responsibilities :

  • Providing general support, administration, and maintenance for the ServiceNow platform.
  • Working directly with end users to resolve support issues within ServiceNow.
  • Assisting in the development and maintenance of the ServiceNow service catalog.
  • Creating ServiceNow reports and dashboards.
  • Assisting in the creation and configuration of notifications, client scripts, business rules, script includes, metrics, and more within ServiceNow.
  • Documenting process, platform, and workflow details.
  • Assisting in the development of systems integrations and process automation.
  • Position Requirements

  • 3+ years of experience with ServiceNow.
  • Bachelor's Degree or equivalent- Engineering, Computer Science.
  • ServiceNow Admin Certification.
  • Expertise with workflows, catalog items, Business Rules, Inbound email actions, etc..
  • ITIL V3 Foundation certification a plus.
  • JavaScript experience a plus.
  • Must have experience developing process documentation.
  • Personal Requirements

    The ideal candidate will :

  • Be great fun to work with. The right candidate will love what they do and instinctively know how to make work fun.
  • Have a strong attention to detail and excellent communication skills.
  • Have strong knowledge of ITIL processes.
  • Have experience working in challenging and ambiguous environments.
  • Have the ability to handle multiple competing priorities in a fast-paced environment.
  • Have excellent analytical and problem solving skills to resolve technical issues.
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