About Wells Fargo
Wells Fargo & Company (NYSE : WFC) is a leading global financial services company headquartered in San Francisco (United States).
Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients.
We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace.
Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.
We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.
It all begins with outstanding talent. It all begins with you.
Market Job Description
Job Description :
Responsible for supporting Domestic and International Correspondent Bank Customers who utilize our Global Payments Services.
Research and resolve Wire Transfer inquiries in Foreign Currency and US dollar payments for internal / external clients.
Analyze and resolve inquiries, which may result in processing a payment or making an adjustment through various systems.
Troubleshoot questions and escalations received via our email box. Maintain or exceed the quality standard while meeting / exceeding the production standards set forth by management.
Responds to / and researches and resolves escalated inquiries and complaints requiring special handling. Determines if processes and documentation are in compliance with internal company requirements, contractual terms / conditions, insurer guidelines, investor requirements and / or government regulations or to perform remediation activities.
Recommend standards, policies, and / or procedures to correct deficiencies. Ensures identified risks and / or problems are clearly documented.
Identify / implement process improvements, performance of ongoing reviews as needed. May generate reports and summarize results.
Duties include but not limited to :
Identify error trends and create reporting to share with Management
Familiarity with IFSA (International Financial Services Association) guidelines.
Market Skills and Certifications
Required Qualifications :
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.
We comply with all applicable laws in every jurisdiction in which we operate.