Desktop Support Technician
TTech
Dumaguete, Negros Oriental, Philippines
6d ago

Desktop Support Technician, Information Technology

Full Time

TeleTech is seeking for a Desktop Support Technician to join our Site Technology Operations team in the Philippines. We’re a global company that is 46,000+ employees strong.

Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.

At TeleTech, technology is the backbone of our business. Behind the scenes of every workstation, service delivery center, client solution, and business innovation is a vast and sophisticated technology infrastructure that makes everything we do not only possible, but positions us as a market leader in delivering highly efficient, sustainable, and successful solutions to our Fortune 1000 clients.

What you’ll be doing :

Desktop Support Technicians are responsible for providing assistance with technical support of desktop computers, applications, and related technology.

Desktop Support Technicians answer a vast range of questions from troubleshooting internet connection problems to instructing users on how to turn on their systems.

They are responsible for installing, maintaining and troubleshooting all computer hardware and software within a site. Desktop Support Technicians mostly work face-to-face with employees, answering the technical questions of all end users, and escalating them to higher level if required.

They may be required to successfully manage more than one project simultaneously. Desktop Support Technicians should have a strong commitment to providing superior customer service and deliver department processes and project work in a timely and accurate manner following client and company standards.

Desktop Support Technicians are expected to have a thorough working knowledge of TeleTech’s policies and procedures related to Desktop Support duties.

What you’ll be doing :

1. Achieve 100% uptime of all site technologies and systems, and 100% of issues resolved.

2. Understand objectives, timeframes, and requirements associated with each goal and task.

3. Understand and improve the key success metrics associated with desktop support goals.

4. Deliver consistent high quality customer service.

5. Escalate department issues as appropriate.

Desired Skills and Experience :

  • Strong understanding of Teletech’s business, core values, and goals
  • Strong interpersonal skills in dealing with a diverse population
  • High customer service orientation
  • High level of integrity, honesty, and judgment
  • Ability to respect and ensure strict confidentiality of customer data
  • Demonstrated multi-tasking capability and proven success in fast paced environment
  • Strong attention to detail and desire to follow procedures
  • Strong verbal and written communication skills
  • Technical understanding of different Information Technology area
  • Working knowledge of database applications
  • Troubleshooting
  • Knowledge of call center business
  • Desktop support experience
  • Microsoft Certification
  • Cisco Certification
  • What We Offer :

  • A fun, challenging and rewarding work environment
  • Performance equity, variable incentive bonus plan
  • Professional development and tuition reimbursement
  • Paid time off and leave of absence programs
  • Cafeteria, fitness center, parking
  • Rich wellness program and activities along with wellness incentives
  • Above & beyond employee recognition programs
  • Access to local discounts to services and entertainment venues
  • Social activities including employee events, social hours, take your kids to work day & holiday luncheons
  • For more information on the world of opportunity at TeleTech, please visit our website at teletechjobs.com and sign up for our talent community while you’re there. #LI-GJ1

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