This role is responsible for Continuous Improvement (CI) within the organization with the following responsibilities :
Equipping staff with the right behaviors & skills to solve problems on their own Train & Coach on improvement project deliveryTrain & Coach on Royal Dutch Shell (RDS) CI Ways of Working to leadersBuild a working understanding of CI through training of staff at all levels on CI Methodology and Tools (CI Curriculum)Embed CI Standard Ways of Working (CI SWoW) as a key component of the Operations Management System
Leading Complex Change - CI staff as Change Agent Help sponsors develop & implement an effective CI deployment strategy including Low Cost Automation ( LCA ) opportunities aligned with business strategy.
Lead complex change initiatives that require greater change management experience & skills for example ongoing implementation of Leader Standard Work.
Role model RDS CI Ways of Working
Integrating the Components of Operational Excellence - CI staff as Integrator Share best practice & enable replicationConnect interdependent processes systems, data & people to deliver End-to-End improvementPromote coordinated CI deployments in RDS by leveraging on CI networksFacilitate development of a common agenda (including digitization) through Integrated Process Plans
Principal Accountabilities :
Will provide holistic CI support to the organization (the role will have the ability to influence staffs either directly or indirectly)
Run numerous training events and courses, as dictated by the operational need. ( 1-2 training courses and >
20 smaller CI Curriculum trainings)
Coach a portfolio of improvement projects, using appropriate CI methodology, including Agile, with each of the projects aiming to develop capability and deliver sustainable business value.
Lead the ongoing implementation of Leader Standard Work (LSW) in all leadership teams within the organization.
Deliver at least 1 complex (integrated, E2E Project each year)
Provide ad hoc coaching support to develop CI mindset as needed
Subject Matter Expert on Lean Sigma methodology, able to coach and train the staffs, at all levels, on the use of this methodology to deliver CI projects and to cultivate a strong continuous improvement mindset.
Develop credible trust based relationships and work closely with senior stakeholders across the organization to define process improvement priorities and to create a strong continuous improvement culture within the organization.
Identify the improvement needs and take the initiative whilst ensuring the usage of the correct project selection and project prioritisation criteria.
Work with stakeholders to identify pain areas and scope opportunities that form the basis of a strong improvement pipeline to be delivered across the organization and its feeder processes.
Ensure that effective quality processes are adhered to and that appropriate tools and processes (e.g. Lean Sigma) are being used to drive Continuous Improvement.
Manage and mentor CI Practitioners to drive sustainable process improvements that have rigorous, auditable benefits to the organization.
Define, scope and lead process improvement projects in alignment with overall CI strategy and business priorities.
Special Challenges :
Ability to work in a cross-functional matrix environment, to influence and gain commitment at all organizational levels.
Coaching for CI across all levels of the organization
Managing competing demands from different stakeholders.
Team Player - Ability to work with people from various work streams cutting across functional boundaries and solicit partnership
Able to identify process gaps / waste and recommend improvements to ensure that process tasks are operated effectively and efficiently
Strong change management, project management, analytical and problem solving ability.
Managing work-life balance given varied time zones and international nature of the working environment.
Job Knowledge, Skills & Experience :
2 years’ minimum experience of operating as a Lean Sigma certified BB
Exceptional coaching skills
Demonstrable Change Management / Project Management and Coaching skills
Ability to train
Degree in Business Administration, Accounting, Finance, or Engineering. (desirable). Minimum 5 years work experience.
Experience delivering or actively supporting improvement projects.
Experience facilitating workshops and training with groups of staff.
Ability to coach and develop staff to identify improvement opportunities.
Strong stakeholder management skills
Effective communicator with the confidence to engage and influence stakeholders at various levels across the organization
Demonstrated strong analytical, interpretive and presentation skills; able to synthesize complex information and prepare concise, compelling presentations.
Capacity and confidence to drive end to end improvement initiatives, with ability to influence positive outcomes, gain senior stakeholder support and deliver results while leading and managing multiple priorities.
Key Competencies Required
Focused on continuous improvement with the ability to deliver results; Self-starter; Persistent; Data-driven focus / metrics
Customer-centric mindset and workstyle.
Able to influence Senior Leadership Team to gain support and accomplish deliverables.
Inclusive and engaging leadership / operating style.
Excels at managing multiple priorities; Can-do attitude, courageous, inquisitive and able to think outside the box.
Start Something Remarkable
Shell Business Operations (SBO) Manila is focused on driving excellent corporate performance in Finance, Human Resource, Customer Service, Order-to-Delivery, and Contracting and Procurement.
We enable Shell to operate in a global-competitive and ever-changing business environment.
A career in Shell will offer you remarkable opportunities for growth, true experience across different business areas and the tools you need to discover and develop your skills within the energy industry.
We’re looking for qualified individuals with the drive to create significant business impact, as well as to collaborate with a team of professionals with diverse backgrounds.
If you are a great team player, possess superior communication skills and problem solving abilities, join us and see the impact that you can make across our global business.
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Shell is an Equal Opportunity Employer.