SAP Concur - Expense Solutions Coach
Makati City, National Capital Region (NCR), PH,
4d ago

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Job Overview :

As a Coach for the Expense Solutions team, you will be a technical resource and subject matter expert on configuration modules relating to SAP Concur Travel and Expense.

You will work directly with SAP Concur clients to fulfill functional and technical roles in the support of Concur products.

  • Analyze client configuration requirements and manage the completion of requested configuration tasks following Expense Solutions procedures and best practices.
  • Provide scoping and execution on consulting engagements with the customer.
  • Coordinate and organize configuration tasks with all necessary parties including internal resources, clients, strategic partners, and clients.
  • Routinely use excellent written and verbal communication skills and demonstrate the ability to effectively interface with external clients and internal departments.
  • Configure SAP Concur products and perform knowledge transfer to the client for the effective use of the system.
  • Manage consulting session meetings and provide communication with next steps to customer.
  • Ensure configuration tasks are completed accurately and on time.
  • Ensure completion of deliverables, managing schedules and meeting milestones.
  • Effectively manage expectations that are set with customers.
  • Maintain accurate, high-quality and timely documentation for all steps and activities undertaken in order to resolve client issues / questions.
  • Maintain a current and thorough understanding of our SAP Concur product suite.
  • Completes other activities and duties as needed.
  • Be aware of, and comply with, all corporate policies.
  • Qualifications

    Education, Experience & Training required :

  • 2+ years in Consulting, Implementation, or related field with client service experience.
  • One or more years in Technical Support, Implementation or pre-sales role interfacing with customers.
  • Four-year degree or equivalent experience; Technical Degree Preferred.
  • Ability to pass a background check.
  • Job Specific Specialized Knowledge & Skills :

  • Experience with SAP Concur products or similar competing products is preferred. Experience with software as a service (hosted) is preferred.
  • Successful experience working directly with customers to resolve complex issues.
  • Demonstrated knowledge of project management tasks in application implementation environment.
  • Fluent in English with effective communication skills.
  • Demonstrated ability to prioritize and manage workflow to meet deadlines.
  • Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling project implementation.
  • Problem solving, analytical mindset
  • Task based, process driven approach to achieving objectives
  • Familiarity with financial concepts and systems is a plus
  • Familiarity with Project Management concepts and systems is a plus
  • Familiarity with SQL is a plus.
  • Critical Performance Competencies :

  • Personal Professional Effectiveness
  • Communication and Influence
  • Planning and Organizing
  • Partnering
  • Process Management / Quality
  • Decisiveness / Judgment
  • Business Acumen / Strategic Business Perspective
  • Integrity / Savvy
  • Value Competencies :

  • Displays passion for & responsibility to the customer
  • Hires, develops & rewards great people
  • Displays leadership through innovation in everything you do
  • Displays a passion for what you do and a drive to improve
  • Displays a relentless commitment to win
  • Displays personal & corporate integrity
  • Customer Focus
  • Results Driven
  • EEO :

  • Equal Opportunity Employer, M / F / D / V.
  • We are SAP

    SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively.

    Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

    As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

    Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

    At SAP, we build breakthroughs, together.

    Our inclusion promise

    SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best.

    At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

    We ultimately believe in unleashing all talent and creating a better and more equitable world.

    SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities.

    If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team : Americas : or , APJ : , EMEA : .

    EOE AA M / F / Vet / Disability :

    Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

    Successful candidates might be required to undergo a background verification with an external vendor.

    Requisition ID : 306201 Work Area : Customer Service and Support Expected Travel : 0 - 10% Career Status : Professional Employment Type : Limited Full Time Additional Locations :

    Job Segment : SAP, ERP, Consulting, Database, SQL, Technology

    There’s more to it than coding.

    Learn, innovate, and get rewarded. Be your best in a flexible and collaborative environment. The boldness it took to start our company is exactly what we need to keep growing it.

    That’s why we introduced the Hasso Plattner Founders’ Award the highest employee recognition at SAP. It’s awarded annually by the CEO to an individual or team whose extraordinary achievement best delivers on SAP’s vision and strategy.

    Driven by innovation.

    SAP has continuously evolved to become a market leader in end-to-end enterprise application software, database, analytics, intelligent technologies, and experience management.

    Our customers are solving the world’s hardest problems. As a cloud company we are future-proofing our customers’ business and building systems that provide a foundation for growth and innovation.

    Our vision of the future of enterprise IT is simple software must be hyper-personalized, modular in nature, and support outcome-based business models.

    Not all heroes wear capes.

    The key to SAP’s success? Our people. They are innovators, leaders, and all around great human beings. They come from many different countries, speak many different languages and bring their own unique to the table.

    The key to SAP’s success? Our people.

    We grow. We lead. We innovate together! We believe that the difference between success and failure is a great team. As colleagues, we support, challenge, and inspire one another every day.

    We’re results-driven and ready to go the extra mile for our customers. We all work from different places dealing with different challenges and opportunities.

    But our goal is mutual. We build breakthroughs, together.

    Driven by innovation? It’s in our DNA.

    At SAP, innovation is more than just developing top-notch software it’s creating technologies that open up new possibilities.

    As a cloud company we are future-proofing our customers’ business and building systems that provide a foundation for growth and innovation.

    We know this doesn’t happen by accident, so we provide a working environment that promotes free thinking, bold ideas, and collaboration.

    Of course, having the resources and expertise of a major global organization helps too.

    Got ambitious goals? Achieve them at SAP.

    Stay relevant, agile, successful. SAP’s robust portfolio of learning and development offerings helps you unlock your potential, stay ahead of technology and accelerates your career.

    At SAP, we want to make sure our employees are happy, healthy, fulfilled, challenged and working towards their individual career goals.

    SAP Concur - Expense Solutions Coach

    Requisition ID 306201 Posted Date Sep 8, 2021 Work Area Customer Service and Support Career Status Professional Employment Type Limited Full Time Expected Travel 0 - 10% Location

    Makati City, National Capital Region (NCR), PH, 1232

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