Job Description
Responsible in designing and implementing Data / Voice connectivity solution for GDN clients
Highlights any delivery issues to the deployment manager
Handles multi location connectivity solutions independently and communicates clearly at multiple levels of expertise
Obtains GDCN security management approval for voice and data network designs
Deploys the solution as per the company security standards
Coordinates implementation of the voice and data network design among multiple teams for local changes deployment
Ensures the deliverables are completed as per the timelines provided on the project tracker
Provides weekly status report for the projects being supported
Provides weekly time report of hours charged on various projects
Acts as level 3 escalation point to provide the support for the operational issues
Escalates to the deployment manager to engage right level of resources for troubleshooting
Deploys the overall GDCN voice and data environment as requested by GDN management READ MORE OF THE JOB DESCRIPTION
Qualifications
Bachelor degree holder in Information Technology, Computer Science, Engineering or other relevant field
Strong technical background and analytical skills for appropriate designs and timely delivery of products
Operational experience with many or all of the following
Cisco Routers, Switches, Firewalls
Netgate Gateways,
Network Technologies or tools including
Solarwinds NPM and NCM,
MRTG or CACTI or Netflow
Microsoft Forefront UAG
WAN Accelerators
Load Balancing or F5
MPLS and IPVN
Remote Access
IP Management and DNS Management
Support and Incident Management
Change Management
Capacity and Service Management
Ability to contribute and work as a team member
Ability to work creatively and analytically in a problem-solving environment
Good oral and written communication skills
Excellent customer service skills
Excellent interpersonal skills
Good to have
CCNA, CCNP, ITIL certification
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.