Ensure the delivery of Commercial Operations’ Customer Events & Engagement (CEE) services in country. This involves the management and execution of local market Customer Events and Engagement (CEE) events (Internal colleagues meetings, external attendee engagements, congresses) including event logistics, ensuring event compliance, cost savings measurement, tracking and reporting, attendee management, client & vendor relationship management.
Accountable for alignment, where appropriate, with regional strategies and global CoE priorities. Also responsible for liaising with BT to promote meetings solutions that include virtual and other cost effective options in support to continuously changing business needs.
Is the local Subject Matter Expert and single point-of-contact (POC) for any CEE initiatives or discussions in-country.
Use data sources to create accurate reports to : provide analysis and reporting regarding meeting effectiveness to STRATCO-
CO leadership or business unitsmanage suppliers and measure agency performance (e.g., activity levels, spend, issue logs) on a regular basisImplement supplier strategies such as local preferred supplier programmes that fit with cluster / regional / global objectivesImplement global Center of Excellence (CoE) initiatives and project to local settingWorks with Procurement to manage vendor relationships including MSAs, rates and termsMarket stakeholder mapping and senior relationship managementEnsures cross-
SRATCO partnerships and collaborations on initiatives that span the organizationEnsures compliance processes and global policies are followed at the local market levelKey interface with other enabling departments, providing subject matter expertise for initiativesResponsible for overall issue management and resolution in local marketDevelops local metrics and cost savingsExpert on Core CEE Services (colleague meetings, external attendee meetings, Congresses, Meeting Consulting, Oversight, Analysis, & Insights)Ready to pitch in whenever help is neededShares and implements CEE best practicesActs as Single Point of Contact (SPOC) for CEE within the local marketSubject Matter Expert for business units to assist with operating plan development & any other advice requirementsPoint of escalation for issues that require CEE CoE input either through Cluster Service Area SPOC and Regional Service Area SPOCManages both CEE FTE and Contingent colleagues in country
Day-to-day delivery and management of CEE activities (including compliance, logistics, payments, reporting, etc.). This includes internal / external meetings, speaker programs and congress support as appropriate for the local market practiceSupport creative solutions to meetings which may include virtual and other cost effective optionsResponsible for issue management where possible and escalation of issues where requiredLaunch global initiatives to local marketVendor / supplier management where required to deliver on CEE activitiesDay-
to-day interface with stakeholdersManagement and execution of core CEE servicesMeasure CEE outcomes for analysis and reporting of performance
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