Specialist, S2P Direct (French Speaker)
Boehringer Ingelheim
Muntinlupa, National Capital Region, PH
2d ago

Job Description - Specialist, S2P Direct (French Speaker) (227518)

Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture.

We embrace diversity of perspectives and strive for an inclusive environment which benefits our employees, patients and communities.


Boehringer Ingelheim is one the fastest growing pharmaceutical companies in the ASEAN, South Korea, Australia & New Zealand (ASKAN) region.

We are powered by a diverse workforce who creates value to our customers through our dynamic product portfolio.

Moreover, we are recognized in the region as :

  • One of the top 10 pharma companies
  • A market leader in most of the therapeutic areas we play in for the Human Pharma business
  • The No. 1 company in the Animal Health business
  • Top Employer
  • We do take our employees’ development seriously and are committed to helping them grow through extensive development programs, career opportunities and a diverse and inclusive working environment.

    Are you looking to make a difference in your career? Please apply for the position below.

    Description :

    The Specialist of S2P Direct is responsible for efficiently and effectively supporting (coaching, assisting, training & answering queries) via phone calls and emails, the user community of the Source-to-Pay (S2P) systems, being main contact for suppliers for all queries (e.

    g. chasing a payment) related to S2P globally and processing support requests in an efficient and structured way as well as following up on them with the next service levels (in GBSC) and the business partner.

    Lastly, he / she is also responsible in conducting end-user trainings for S2P Systems.

    Duties & Responsibilities :

  • Processes incoming queries (either via phone call or e-mail) from BI employees as well as suppliers globally and clarifies open questions about purchase requisitions, purchase orders, invoices and (outstanding) payments with suppliers and internal business partners globally.
  • Analyzes process and system errors and solves and / or forwards those issues or any other query according to the activity split between S2P Direct, S2P Central Services, Procurement, Accounts Payable and Sourcing.
  • Performs end-user trainings for S2P Systems.
  • Acts as first point of contact for the complete S2P process globally.
  • Efficiently manages and prioritizes tasks to ensure Service Level Agreements.
  • Assists internal and external users of the S2P systems
  • Handling of incidents via ticketing tool / system.
  • Inbound / outbound call handling.
  • Involvement in training to new employee / s : work shadowing and side-by-side processing
  • Drives team huddles including the preparation of minutes of the meeting.
  • Performs the daily work allocation of tickets.
  • Ensures on time completion of LOS (Learning One Source).
  • Ensures Stakeholder Management (Internal and External including interactions that builds relationship with vendors).
  • Works according to all relevant SOPs, desktop procedures, concepts and the Global Sourcing procedure.

    Ensures support within the agreed SLA's and business times for the S2P Direct processes / handling.

    Requirements :

  • Bachelor Degree in Business Information or Business Administration or similar course
  • 1-2 years of experience in procurement or accounts payable related position
  • Understanding / knowledge of end-to-end S2P processes and / or Expense Processes
  • Experience in Procurement and Accounts Payable tool (SRM / weBuy, SAP FI / MM, InvoiceWorkflow Tool, MyService)
  • Customer service oriented
  • Language skills :
  • o English (fluent) and / or other languages required depending on the area of


  • Good communication skills
  • Experienced in an international environment with international clients and / or an international team
  • Ability to improve organizational structures and internal processes
  • Ability to learn new topics quickly and to transport knowledge to others
  • Basic project management and presentation skills
  • Excellent prioritization ability and time management
  • Ability to adapt easily and can work in pressured environment
  • Microsoft Office : Basic knowledge Word / Excel / PowerPoint
  • Open mindset
  • Who we are :

    At Boehringer Ingelheim we create value through innovation with one clear goal : to improve the lives of patients. We develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals.

    As a family owned company, we focus on long term performance. We are powered by 50,000 employees globally who nurture a diverse, collaborative and inclusive culture.

    Learning and development for all employees is key, because your growth is our growth. Want to learn more? Visit boehringer-ingelheim.

    com and join us in our effort to make more health.

    Note to Recruitment Agencies :

    Boehringer Ingelheim (BI) does not accept candidate submissions from recruitment agencies that BI does not have existing contracts with.

    BI will not be responsible for payment of recruitment fees for the hiring of candidates whose resumes were submitted to BI employees or BI offices without BI’s prior permission.

  • Accounting / Finance
  • Primary Location

  • Africa, Asia, Australasia-PH-National Capital Region-Muntinlupa
  • Organization

  • PH-Boehringer Ingelheim Business Services Philippines Inc
  • Full-time
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