NOC Analyst (OCT11100)
Teleperformance
Pasig City, Metro Manila
2 months ago

Job Summary Monitoring of all infrastructure, development and environmental alerts to ensure 24x7 operations and minimal service impacts

Provide early warning and rapid response for each and every alert

Perform first level troubleshooting

Validates the alert and escalate to appropriate IT technicians to have the issue investigated further

Update and maintain the NOC's document library

Duties / Responsibilities Ensures all activities are documented and tracked through the NOC ticketing system

Works with both internal and external teams to assist in escalated troubleshooting for issues relating to the company's products and platforms

Executes established procedures as it relates to incident, change and event management

Handle trouble tickets and work closely with engineering and field technicians

Open and Escalate trouble tickets with carriers as well as with hardware vendors to resolve service impacting issues

Escalate and communicate alerts within the prescribed SLA

Recommend solutions to correct issues and faults

Submit Change Control Tasks for carrier maintenance

Participates and / or be part of the NOC continuous improvement activities as defined

Perform other duties as assigned by management Qualifications : REQUIRED SKILLS :

Must be a computer course graduate

Cisco network-related certifications is an advantage; CCNP is preferred but not required

Understanding of routing protocols, BGP, EIGRP, and OSPF

Knowledgeable in Network, Servers and Telecom systems (one or more is required)

Minimum 1 year experience with Network Operations Center

Excellent verbal and writing communication skills - Required

Experience in administering and managing SolarWinds tools and the like

Familiar with industry standard tools such as Wireshark in addition to a set of internal custom tools used in network management

Must have the ability to work under pressure to meet deadlines, ability to adapt to change

Must be an excellent problem solver

Must have excellent interpersonal skills

Must have the ability to work well independently and in a team environment

Must be accurate and have excellent attention to detail

Amenable to working on shifting schedule

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