Cloud Reliability Engineer,
Quezon City, PH
2d ago

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

As a Cloud Reliability Engineer, you will be primarily responsible for the delivery of first-class infrastructure monitoring and support using various tools and technology to maintain the stability and issue escalation of the US - Divisional Advisory & Business Enablement (DABE) Azure Kubernetes Service (AKS) and other platforms.

The Cloud Reliability Engineer will be responsible for supporting existing monitoring tools and processes as well as assisting with establishing new applications and infrastructure monitoring tools to a highly available cloud environment.

Additionally, the candidate will be responsible for tier1 triage and proactive reporting and communication of issues to all impacted customers and stakeholders to keep them informed of ongoing status of active issues and the steps being taken to resolve them.

You will help drive the stability and advanced infrastructure support processes and monitoring capabilities in order to guarantee a high degree of reliability, security, scalability, and availability at any given time.

Key Accountabilities :

Individual Accountabilities :

  • Monitoring and support of mission critical Azure Kubernetes Service (AKS) ecosystem and ancillary components.
  • Assist with various setup and maintain AKS configuration tasks based on skill.
  • Monitor and report on issues in the AKS environments and applications and perform some Tier1 triage issues based as they arise.
  • Provide proactive communications of issue status and remediation steps to impacted customers and stakeholders.
  • Assist with platform security & access management.
  • Monitor and report on performance related issues with AKS components (Clusters, Nodes, Pods, etc).
  • Maintain operations support processes specifically as it pertains to supporting cloud infrastructure & AKS.
  • Support server and the relevant IaaS and PaaS in a Cloud or virtualized environment
  • Monitor and support cloud architecture and security fundamentals for high availability design and multi-cloud services.
  • Monitor adherence to cloud strategies, standards, guidelines and policies
  • Help foster a collaborative customer-centric culture and ensure the team regularly celebrates successes
  • Job Requirements : Qualifications :

    Qualifications :

  • 1 year or less experience in an infrastructure support role
  • 2+ years of support or equivalent experience including a customer facing or customer support role
  • Experience with CLI Tools
  • Good communication and organizational skills and desire to be a leader
  • The ability to work independently and complete assigned tasks
  • Some understanding of cloud environments and infrastructure a plus.
  • Knowledge and Skills :

  • Collaborative attitude, willingness to work with team members; able to coach, share skills and methods
  • Exceptional organizational and critical thinking abilities that enable you to develop repeatable multi-tiered support structures.
  • Strong customer service focus.
  • Good verbal and written communication with the ability to effectively articulate and communicate technical issues, possibilities, and outcomes.
  • If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.

    About Manulife

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

    With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States.

    We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers.

    As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.

    4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years.

    We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

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