Assoc. UC Engineer (Associate Profession...
Ingram Micro
Taguig City, Philippines
1d ago

Job Description

Position at Ingram Micro Associate UC Engineer

Essential Functions

  • The Associate UC Engineer has the technical responsibility to support the voice infrastructure of the company.
  • The Associate UC Engineer is responsible for owning low to medium complexity tickets and would also have a chance to work on high complexity ones with guidance from more senior Engineers from the group.
  • Along with ticket management, the Associate UC Engineer is expected to perform tasks that are assigned to him or her whether it focuses on event / alert management, administrative in nature and / or service improvement.
  • Qualifications

  • Graduate of any 4-year course, preferably IT or any Engineering or Technology related course
  • Proficient with MS Office Suite (Excel, Word, PowerPoint)
  • Minimum 1year of experience in Cisco Call Manager and Unity Connection multi-cluster environment
  • Hands-on experience in provisioning and troubleshooting Cisco Jabber clients, Cisco IP Communicator and Finesse
  • Experience with of UCS servers, Gateways, SIP trunks and Contact Center Environment operational support is a plus.
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