Customer Service Supervisor | Taguig City
SM Mart Inc.
Taguig, Metro Manila, Philippines
10d ago
source : Kalibrr, Inc.

Job Description

OVERSEE DAY-TO-DAY OPERATIONS : Run the day-to-day activities of the department

  • MANAGE CUSTOMER SERVICE STAFF
  • Monitor attendance of all CS-B staff & manage absences by re-assigning tasks to remaining staff (manage plantilla, leaves, issue of violation reports) to ensure areas are covered for opening & closing shifts

  • CONSOLIDATE FEEDBACK FORMS
  • Consolidate feedback handled & settled by CSM; encode consolidated feedback in the prescribed report template; print a copy of the report & discuss the report to CSM

  • MANAGE OPEX
  • Manage the operating budget of the department by ordering the right number of supplies at the gift wrapping, monitoring use & safekeeping extra items

  • MONITOR INVENTORY OF SUPPLIES
  • Monitor inventory level of supplies per area & track consumption of supplies at the GW area; ensure availability of gift wrappers at any given time

  • MAINTAIN EQUIPMENT
  • Plan repair & maintenance schedules & check proper handling of equipment / tools

    Minimum Qualifications

  • Candidate must possess at least Bachelor's / College Degree
  • At least 3 Year(s) of working experience in the related field is required for this position.
  • Strong communication skills and phone etiquette. Required language(s) : English, Filipino
  • Required Skill(s) : Customer Service
  • Basic computer skills (MS Office)
  • Flexible to be assigned to work schedules supporting the retail operational hours
  • Willing to be assigned in The SM Store Aura
  • Full-time positions available
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