Testing Activation and Escalation
Cebu, Philippines
18h ago

Job Description

  • Manage day-to-day operations and is responsible in monitoring, tracking and reporting offshore team’s performance versus agreed SLA to client and engagement leads
  • Conduct RCA to identify drivers impacting performance
  • Work closely with Quality and Training team to improve team performance
  • Manage client expectations and understanding of the contractual and commercial requirements for their area of responsibility
  • Provide and implements business-focused solutions in fulfillment of contractual obligations
  • Perform involved, in-depth analysis on a variety of technologies
  • Analyzing testing results, graphs and statistical information READ MORE OF THE JOB DESCRIPTION
  • Qualifications

  • Graduate of any Bachelor’s degree*At least 2 years supervisory experience in the BPO industry*Strong analytical, organizational and leadership skills*Good English communication skills*Willing work on a shifting schedule and on holidays as needed
  • Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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