Implementation Manager Spanish-Speaking.
Five9
Manila, Manila, PH
6d ago

Key Responsibilities :

  • Manage the implementation of projects, ensuring that all tasks are completed on-time and within budget
  • Handle multiple projects across multiple customers simultaneously while requiring little or no oversight and / or direction
  • Assess solution specifications in light of customer requirements and recommend solution changes that optimize value for both the customer and Five9
  • Develop a project plan by setting proper timelines for project tasks including requirements gathering, configuration, product training, solution testing, and production rollout with an average cycle of 5 to 10 business days.
  • Complete customer facing documentation throughout the implementation process- such as meeting presentations, workbooks, sign-off agreements, etc.
  • Key Requirements :

  • Be able to speak and write Spanish fluently
  • Minimum of 2 years experience in an Implementation (Professional Services), Senior Support Representative or Sales Engineering, position
  • Call Center industry experience is highly desired
  • Excellent verbal and written communication skills (English + Spanish)
  • Strong knowledge of Internet technology, hosted solutions (SaaS), VoIP, and Call Center practices
  • Working knowledge of CRM and Lead Management solutions (Salesforce, RingCentral, Siebel, NetSuite, RightNow, Velocify and / or LeadMailbox) is desired
  • BA / BS or equivalent experience is required
  • Key Skills :

  • Must be an independent self-starter possessing excellent time management skills and be able to manage multiple implementation activities simultaneously
  • Ability to operate with minimal guidance; must be able to exercise sound judgment and decision making in challenging situations
  • Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment
  • Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative
  • Able to build collaborative relationships with supervisors and peers; able to delegate responsibilities with ease; able to provide constructive feedback and praise;
  • able to understand and educate others

  • Working knowledge on Java and HTML scripting, Networking, API, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR / VRU and Call Center practices
  • Must be strategic thinker; able to understand the Big-Picture ; able to think quickly and adeptly while solving complex problems
  • Willing to work a permanent night shift schedule
  • LI-MB1

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