Implementation Manager Spanish-Speaking.

Five9

Manila, Manila, PH

6d ago

Key Responsibilities :

Manage the implementation of projects, ensuring that all tasks are completed on-time and within budget

Handle multiple projects across multiple customers simultaneously while requiring little or no oversight and / or direction

Assess solution specifications in light of customer requirements and recommend solution changes that optimize value for both the customer and Five9

Develop a project plan by setting proper timelines for project tasks including requirements gathering, configuration, product training, solution testing, and production rollout with an average cycle of 5 to 10 business days.

Complete customer facing documentation throughout the implementation process- such as meeting presentations, workbooks, sign-off agreements, etc.

Key Requirements :

Be able to speak and write Spanish fluently

Minimum of 2 years experience in an Implementation (Professional Services), Senior Support Representative or Sales Engineering, position

Call Center industry experience is highly desired

Excellent verbal and written communication skills (English + Spanish)

Strong knowledge of Internet technology, hosted solutions (SaaS), VoIP, and Call Center practices

Working knowledge of CRM and Lead Management solutions (Salesforce, RingCentral, Siebel, NetSuite, RightNow, Velocify and / or LeadMailbox) is desired

BA / BS or equivalent experience is required

Key Skills :

Must be an independent self-starter possessing excellent time management skills and be able to manage multiple implementation activities simultaneously

Ability to operate with minimal guidance; must be able to exercise sound judgment and decision making in challenging situations

Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment

Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative

Able to build collaborative relationships with supervisors and peers; able to delegate responsibilities with ease; able to provide constructive feedback and praise;

able to understand and educate others

Working knowledge on Java and HTML scripting, Networking, API, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR / VRU and Call Center practices

Must be strategic thinker; able to understand the Big-Picture ; able to think quickly and adeptly while solving complex problems

Willing to work a permanent night shift schedule

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