Technical Support (Database Admin)
Sykes Philippines
Makati, PH
6d ago
source : Bossjob

Responsibilities :

  • Provide level 1 support to end-users.
  • Set up work laptops (both Windows and Mac).
  • Monitor and respond quickly to incoming requests related to IT issues.
  • Support Office 365 for business.
  • Help creates systems and processes to make IT support for users more seamless.
  • Work with a ticketing system to track and manage technical support requests.
  • Support MS Server & Active Directory Support AWS
  • Technology Platforms advance knowledge and use experience on the following :
  • o Device Operating Systems Windows, Linux, Apple IOS or Android
  • o Software and Mobile Apps Microsoft Office 365, Adobe, Mobile Social Media Apps
  • o Mobile and Tablet Devices Iphone / Ipad, Android Phone / Tablet and Phablets.
  • o Servers & Local Area Network Windows Server, Cisco LAN / WAN Support
  • Ability to update the IT support ticketing system with clear documentation.
  • Previous experience in a level 1 support engineer or helpdesk role.
  • Any completed certifications or training in CompTIA or related to Microsoft products is an asset.
  • Excellent written and verbal communication skills.
  • Great attention to detail and time management skills.
  • Education Graduate of Bachelors Degree in any of the following courses - Information Technology, Computer, Engineering, and Business.

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