Associate Administrator II Web
Greenlee Textron Inc
Quezon City, National Capital Region,  Philippines
2d ago

Description The position exists for the purpose of providing administrative and technical support for Digital and Marketing primarily on web content administration, translation and site support, update and maintenance of intranet and internet sites, permission marketing, documentation and other related web support.

Responsibilities Duty 1 : System Support & Maintenance

  • Analyzes and recommends scope of change request (ex : web content, web translation, SharePoint site configuration)
  • Analyzes issues and concerns and recommends solution on how to manage the 3rd party vendor
  • Schedules and approves for web posting and publishing (Schedules the web posting of technical documents; Approves publishing of web pages)
  • Recommends improvement on change request and processes
  • Implements major change request (scripting, interactive content)
  • Troubleshoots major bugs / defects and assists associate developers in making sure issues / requests are resolved appropriately and on time (advanced bug / defects : loss of data, server errors, logical errors, unexpected app behavior)
  • Coordinates with country / world area content reviewers on content approval and publishing
  • Coordinates with cross-functional groups in executing translation projects
  • Performs testing of updated module or functionality
  • Performs testing of published web content
  • Performs internal quality checks on updated module or functionality and recommends changes to the request
  • Web Projects

  • Gathers requirements and approvals needed
  • Monitors the progress of all transactions
  • Duty 2 : Project Support Project Planning

  • Creates project scope and timeline for small applications
  • In case of differences, negotiate with clients for small applications
  • Leads project milestone and gate reviews
  • Reviews the objective in comparison to the actual output
  • Encodes documentation using standard project templates; stores and organizes the documents to the teams’ repository
  • Provides own work estimates and can negotiate turnaround time within the team
  • Informs the project lead on changes
  • Project Execution

  • Creates prototypes, mock-ups using standard project templates and tools for projects without wireframes
  • Follows set coding standards, code sharing and design guidelines of the team
  • Shares only working codes with the teams
  • Develops simple modules or basic functionalities
  • Reports own progress back to the project tracking tool
  • Project Testing and Deployment

  • Implements the necessary fix or improvement for advanced web project testing results
  • Duty 3 : Mailbox Management

  • Allocates Requests / Tasks / Emails to appropriate individual / support group (Workload and Escalation Management)
  • Responds to Level 1 general inquiries and requests received from mailbox and identify need for escalations
  • Identifies appropriate transaction levels / Classification / Tier
  • Logs and updates project request form for reporting purposes
  • Monitors incoming mails from shared mailbox
  • Responds to web related inquiries
  • Duty 4 : Metrics, Reporting and Analytics

  • Creates reports based on standard templates
  • Coordinates and validates with stakeholders on reporting requirements (output quality metrics)
  • Provides status updates on report development, raise issues encountered and adjust timeline as appropriate
  • Gathers and collates data from different sources based on approved requirements (Established Simple Reporting)
  • Education :

    Bachelor of Science in Information Technology, Computer Science, Computer Engineering, or any related field of study / equivalent experience

    Job Related Experience :

    At least 1.5 years experience in web programming, support and administration

    Specific Knowledge :

  • Intermediate knowledge in CMS administration, HTML, CSS, Client / Server Application, Java and JavaScript with JQuery
  • Skills

  • Communication skills (oral & written)
  • Analytical skills
  • Organizing and planning skills
  • Interpersonal skills
  • Time / work management
  • Problem solving skills
  • Presentation / Facilitation skills
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