Senior Salesforce Administrator
manila, Philippines
1d ago

Position Description :

CGI is seeking a Senior Salesforce Admin a key member to our Salesforce Solutions practice, to deliver top notch implementation, customization, configuration and training services to CGI’s Salesforce customer base.

In this role, you will collaborate with our customers to provide them a competitive advantage and business value through Cloud technology.

Your future duties and responsibilities :

  • Work with clients, either on site or remotely, to understand their business processes and strategies as it relates to
  • Research, evaluate, and implement existing applications and / or customized solutions for internal or client-facing projects
  • Design, configure and deploy Salesforce to customers and customize modules to their specific business needs independently or with a team
  • Reliably deliver Salesforce Administration solutions to clients, with minimal oversight
  • Produce estimates at a component level
  • Discover, document, and analyze key processes
  • Build reports and dashboards, as needed, to gauge project success
  • Provide training on new customizations or new implementations to customers
  • May work on concurrent projects at various stages in their life cycle
  • May participate on data conversions during project life cycle
  • Effectively manage customer expectations and communicate status updates of projects to various stakeholders, i.e., internal CGI management, and external customers of varying levels of management
  • Required qualifications to be successful in this role :

  • Previous Professional Services Consulting experience
  • Travel flexibility both local and out of state approximately 10 to 20%, when needed
  • Approximately 5-7 years of experience configuring and delivering solutions on or the platform.
  • Other Cloud solutions may be considered.

  • Skilled in building out an Object Model
  • Familiarity with the Salesforce App Exchange, downloading packages and installing 3rd Party Applications (ex. FindNearby, various free dashboard / reporting packages)
  • Salesforce Sales Cloud and Service Cloud experience; Data Loader, SF Professional
  • Demonstrated time management skills
  • Understanding of the full application lifecycle from inception through maintenance
  • Working knowledge of data structures and understanding of data migration
  • Demonstrated skills in developing training and delivering training sessions
  • Independently solves new and familiar problems without introducing regressions
  • Strong oral and written presentation skills
  • Adaptability to work independently or in a team environment at various times
  • Proven ability to learn technical concepts and translate them to the appropriate audience
  • Self-directed, organized, and detail-oriented with an eye toward high quality, on time work
  • Ability to convey technical information to non-technical customers and good listening skills to translate in the other direction
  • Strong collaboration skills; ability to work with teams of people of varying skill level
  • Skills :

  • Client Management
  • Delivery Management
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