Ensure the GBS Asia is providing a high level ofservice to the Minerals based on theService Level Agreements
Manage the staff operations and administration forthe MIN GBS program housed under GBS Asia.
Head of GBS Asia (Dottedline)
Director, GeochemistryNAM (Dotted Line)
Work closely with GPO and other stakeholders todevelop and implement the GBS transformation plan for Minerals affiliates.
Manages the process for, and participates in, therecruitment of new GBS staff on behalf of with operations housed in GBS Asia facilities.
Ensures fluid communications between the affiliatesand GBS team and that all issues and conflicts are resolved in a timely manner
Manage and distribute daily work assignments forthe GBS Minerals team
Regularly reviews the quality of the teams work(spot audits etc) ensuring relevant work instructions and quality documents(QP21) are adhered to.
Ensures that Corrective action and Preventativeaction (CAPA) investigations are opened as needed and investigated, closed and findingsimplemented in a timely manner
Participates in scheduled weekly / monthlydiscussions with affiliates to ensure that any issues both immediate andongoing are addressed
Organize, manage and participate in staff trainingrequirements and schedules in coordination with Minerals Affiliates.
Compile, monitor and report KPIs as outlined in theServiceLevel Agreements, focusing on continuousimprovements and coordinating with GPO Minerals to correct performancedeviations as quickly as possible.
Implementspecific operational improvements as identified. These projects will focus onthe improvement of quality, efficiency, accreditation compliance, communicationand technical improvement.
Maintaina working knowledge of all analytical procedures in the lab sections beingsupported by your team.
Ensure the working conditions are provided andmaintained, including office space, computers, desks, etc.
Conduct the annual performance reviews of GBS Mineralsstaff, especially access to or entry into the local TalentForce system.
Facilitate and host visitors from MIN Geneva andAffiliates as needed.
Review and provide any corrections to monthlyexpense reports to the Minerals Affiliates using the services of GBS Asia
Analytical Thinking / Problem Solving
Assure conformance level ismaintained for technical requirements of Quality Management System irrespectiveof operational and production pressures.
Collaborate with other sections personnel inresolving any quality related issues.
Multitasking is a must;multiple projects can happen at the same time set priority for the bestoutput for the business needs.
Sometimes procedures andworkflow are not the most efficient / effective; alternative resolutions need tobe proposed.
Impact of Decisions
Conformance to the requirements of ISO / IEC 17025must be maintained
Continuous improvement andcustomer satisfaction remain in focus at all times
Decisionsmay impact turn around time on results delivery to clients
Decisionsmay affect client’s target on meeting their responsibilities to stakeholders
Graduate of Bachelor’s Degree inChemistry or a closely related field
Minimum of 5 years work experiencein a high volume administration activity of which 2 years in a supervisor / managerialposition
Proficiency on all MS Office andLIMS (G6 and / or CCLAS)
Experience in administrativeactivities and in professional interactions with back office functions, such asHR, IT and Finance
Demonstrated potential to manage ateam of over 20 people
Experience in ISO certificationsand / or knowledge of Minerals analysis
Good understanding of processapproach, ability to challenge and improve processes
Able to provide excellent customerservice level
Able to closely cooperate with SGSaffliate’s Minerals management
Outstanding sense of organization,detail-oriented and meticulous
Good communication andinterpersonal skills
Able to work independently and coordinateseveral activities simultaneously
Applies judgment and actsaccording to the SGS standards of ethics and integrity