Senior Customer Service Representative
MicroSourcing International Inc.
Mall of Asia Complex, Philippines
17h ago

Job Description

We are looking for an experienced Customer Service Representative to be part of our fast growing laundry delivery team with operations in New York City and Washington DC.

RESPONSIBILITIES :

  • Responsible in handling customer queries via phone calls, chat and emails.
  • Educate customers and working with the Operations team to ensure a seamless customer experience.
  • Requirements

  • Vocational / Bachelor's Degree, any field.
  • Must have 3-4 years BPO experience handling Customer Service, phone / chat / email.
  • Familiarity with de-escalation strategies and patience with irate customers.
  • Above average English Communication skills, both verbal and written.
  • Willing to work in Mall of Asia Complex on a SHIFTING schedule.
  • WALK-IN APPLICANTS ARE HIGHLY ENCOURAGED!!!

    Drop by at our MOA office located at the G / F Two E-Com Center, Mall of Asia Complex, Pasay City anytime between 9am-5pm, Mondays to Fridays (except Holidays).

    Please bring a copy of your updated resume and a valid ID. Look for Kitz from Talent Acquisition team.

    Why Join Us?

    MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement.

    We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.

    Cultures and Values

    We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started.

    We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.

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