The business is worlds first and most successful digital telco. We have a mission : to re-imagine the mobile experience for the digital consumer through our customer-centric mobile platform and disrupt the multi-trillion-dollar global telco industry.
We launched our services in Singapore in 2016 and have since gained market share quickly while delivering a best-in-class customer experience.Â
If the answer is YES, read on to find out more about the role at the business.Â
As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.
You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Acquire BPOÂ
A SNAPSHOT OF YOUR ROLEÂ
The business is looking for Level 1 Customer Happiness Experts who is energetic, solutions-driven, and has a passion for customer happiness and satisfaction.
As a member of our team of Happiness Experts, your general responsibilities include but are not limited to : Â
Handle and resolve frontline inquiries by customers via digital channels (chat, email) in an effective, efficient and timely mannerÂ
Provide solutions to issues raised beneficial for both parties following guidelines set by the clientÂ
Escalate to Level 2 Happiness Experts, Team Leader, and or Managers for issues that would require further review and solutionsÂ
Always uphold the business guiding mission and vision of the business in partnership with outsource vendor provides a great environment and platform for employees to build their career.
In this role, you can expect : Â
Unique opportunity to be a part of innovating the telecommunications industry (The business is the only company of its kind in all of Asia!)Â
Once in a lifetime chance to help shape a brand and market from the ground upÂ
Exposure to the fast-paced world of high-tech start-upsÂ
Working with passionate, smart and driven colleagues in a vibrant environmentÂ
A BIT ABOUT YOUÂ
Minimum 1-year continuous experience primarily in digital customer service (email, chat, social media)Â
Excellent communication and interpersonal skills with the ability to work with all levels and different types of customersÂ
Excellent familiarity of digital customer service KPIs (CSAT, First Reply Time, Resolution Time, etc) - Tech-savvy, highly adept in and familiar with using Zendesk, Zendesk Chat, ZenTalkÂ
Has handled and has excellent understanding of Australian customers with priority preference on Telco, E-commerce, and Tech disruptorsÂ
Has a good understanding of start-up culture (nice to have)Â
Excellent decision-making skills, able to provide quick solutions to customers (nice to have)Â
Familiarity with Australian Consumer Law (nice to have)Â
Someone who wants to challenge the normal service expectations and go above and beyond (nice to have)Â
WHAT WE VALUEÂ
Were proud of our diverse global team, all working in a collaborative environment and happy to share these common values : Â
Ambition : Voice and measure your goals.Â
Collaboration : Brilliant jerks can be brilliant elsewhere.Â
Impact : Do, get it done, create impact.Â
Judgement : Make wise judgement calls, putting the team and business at heart.Â
Leadership : Continuous improvement starts with independent action.Â
Leverage : Do more with less, master the art of leverage.Â
Passion : Be positive, bring passion and energy.Â
Transparency : A transparent team can help each with other.Â
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers : Â
We are open from Monday to Friday, 8am-4pm.Â
PROMO : Bring as many friends as you can and win P100 worth of GC from each of your referrals. Walk in to our recruitment sites (WCC, BETA, 1800 and BTC / UPTOWN) from November 25, 2019 to December 13, 2019.
m available at 9am) send to 09065605043Â
Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.Â