Do you want to change the world? We do, too.The energy market is roughly $4 trillion globally, and solar penetration is less than 1%.
But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.
SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world.
Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale.
Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-
record efficient solar technology to residential, commercial and utility customers worldwide.SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 7,000 in North America, Europe, Africa, Asia and Australia.
In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.We believe that our employees create our brand with each project, each communication, each task completed and each interaction.
Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused.
The experience we would expect the ideal person to deliver is : The HR Shared Services Representative serve as primary support for manager and employee inquiries related to HR offerings, Policies, procedure, system processes, guidance and programs.
The HR Shared Services Representative-reports to the Department Manager, HR Shared Services.HR Service DeskManage AskHR for Global Shared ServicesDevelop and maintain effective relationships, and provide guidance and value added solutions that contribute to clients’ success and growth of the businessManage Service Now MonitoringAssigning and escalation of tickets to SMEs, COEs and product ownersResponds and accommodate calls for employment verificationResearch and Customer Follow-
up. Pulling of SOP needed to properly responds to questions.Daily monitoring of ticket statuses and preparation of tickets matricesDocument HRSS actions by completing forms, reports, logs, matrices and recordsEnsures job aids, MOPs and related references are available and up to dateComp Module SupportPerform offer approvals in recruitingRe-
routing and editing of offer approvalsGenerate Offer Letters for the following New Hires Job Offers, Promotion Letters, Lateral Transfers, Supplementary and Acknowledgement LettersManage Comp modules’ support resolutionsSupport Towers Watson Survey PreparationFacilitate Compensation orientation with GBFS leadersSet-
up compensation reports as requiredRecruiting Module SupportAPAC Requisition ManagementTalent Pipeline AdministrationSupporting Recruiters in the completion of recruitment processesGenerate RM reports to support business reporting needsEmployee Central and Grid SupportEmployee Central and reportingProxy ManagementAdmin Center FunctionsTime-
off monitoring and data analysisPTO balances tracking and adjustmentsMaintenance of Employee Services and APAC Benefits Page.
RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS : Bachelor’s degree in any major preferredAble to work night shiftHR knowledge / experience strongly preferredUse of the following HRIS tools is required : Success Factors, Oracle, Service Now and Microsoft OfficePrevious Case Management experience preferredMinimum of 1 year related business and / or HR shared services experienceExcellent Customer Service Skills and Customer mindset a must (at least 2 years’ prior relevant experience)Strong organizational skillsAbility to multi-
taskStrong attention to detail as accuracy is criticalExcellent decision making and problem-solving skillsHigh integrity, sound judgment and discretion regarding the handling of confidential informationExperience supporting Americas, Europe and Asia Pacific employee basesExcellent interpersonal skills with a high degree of tact and diplomacyExcellent verbal and written communication skillsHighly self-
motivated, self-starter with the ability to work independently and prioritize workloadEffective listening skills / demonstrates patience with the ability to empathize and understand where employees are coming fromDemonstrated ability to handle detailed, time sensitive workAbility to think proactively and manage multiple prioritiesMust be a team playerStrong analytical, quantitative and critical thinking skillsFlexibility to handle changing work demandsStrong technical skills